VA Topic blocks to different instance

[puja kumari]

Hi,

How to move Topic blocks of Virtual agent to different instance so that it can works properly.

Thanks

[Shaqeel]

Hi @puja kumari 

Moving Topic blocks of Virtual Agent to a different instance involves several steps. Here's a summary:

1.**Export the Topic Blocks:**

- Navigate to Virtual Agent > Designer.

- Open the topic you want to export.

- Click on the More Options icon (three dots) in the upper right corner.

- Select Export > XML.

- Save the XML file to your local system.

2.**Export the Associated Records:**

- If your topic block has associated records like UI Actions, Client Scripts, etc., you need to export them separately.

- Navigate to the respective module (like System UI > UI Actions).

- Open the record you want to export.

- Click on the More Options icon (three dots) in the upper right corner.

- Select Export > XML.

- Save the XML file to your local system.

3.**Import the Topic Blocks and Associated Records to the Target Instance:**

- Navigate to System Import Sets > Load Data.

- Click on the 'Choose File' button and select the XML file you exported.

- Click on the 'Submit' button to upload the file.

- Once the file is uploaded, navigate to System Import Sets > Create Transform Map.

- Create a new Transform Map for your import set.

- Map the fields from the import set to the target table.

- Run the Transform to import the data to the target table.

4.**Validate the Import:**

- Navigate to Virtual Agent > Designer in the target instance.

- Open the imported topic and validate if it's working as expected.

Please note that this process may vary based on the specific configurations and customizations in your ServiceNow instances. Always test the import in a non-production instance before moving it to production.

Mark Helpful/Solution 🙂

Regards

SHql