Visibility of case details for subject person on the HR Portal - Kingston

[jayesh mohan2]

We are building a portal in which we want employee's managers to be able to submit catalog items on behalf of employees. Although managers are able to submit items, there is a problem with employees viewing details of the request on HR Portal.

In order to illustrate my question, I requested a 'General Inquiry' item which is available out of box in Employee Service Center.

1. I logged in as Barbara who is the manager of Abel and listed Abel Tuter as subject person. After I requested it, here's the view that Barbara sees case description, ask a question about the case, history and attachments

See Attachment 2

2. Then I logged in as Abel Tuter who is the subject person for this case. I was hoping to see Abel's view similar to Barbara's with case description, ask a question about the case, history and attachments. But it looks like Abel can only see short description of the case and assigned to.

See Attachment 1

Does anyone have an idea on how Abel can see the case view similar to what Barbara can see? The General Inquiry case configuration has 'Show Case to Subject person' option as true. Thank you.

[tertet]

You can adjust the tabs in the Standard ticket configuration module. Just look for the record table and go to Tab configurations in the related list.