Hi, We are facing this issue only in Madrid Version. When we create a case from the HR service portal Subject person field on the HR case table is not getting set with the value we select in the variable which is mapped to the Subject person field. A...
When we attach documents to knowledge articles, whatever file type we attach, users can only view and download the file as a PDF. For example, if we upload an Excel spreadsheet into an article and click the "Display attachment" box in the article rec...
On the HR Service Portal reference fields pop-ups are not read-only. I read another thread where the answer was to create an ACL on that table, but if the client doesn't want to do that is there any other way to make the pop-up read-only? My example ...
Hi all, I'm wondering if anyone has seen, or has any insight into, an issue I'm having when using the @mention functionality in the activity stream. When someone is mentioned in a record like an incident, the system generates and sends an email wit...
Hey SN Comm! I want to try something I believe is doable through client script but need some help with it. I have 3 HR Services that are specific to Employee Relations Cases ER ReportER AdministrativeER Union Grievance Both 2 and 3, need to be availa...
In our HR service catalog on our HR portal we have many service catalog items that leverage record producers to turn employees' requests into HR cases. Out-of-the-box (OOB), the HR record producer scripts call functions in the sn_hr_core.hr_ServicesU...
I am trying to access the 'to-do's' page on the Employee Service Centre' but I receive the following error: read operation on table 'sn_doc_task' from scope 'Human Resources: Service Portal' was denied. The application 'Human Resources: Service Porta...
I need to add the Assigned to field on the Case Creation form itself. How can I do it?
Hi All, We are using the PDF e-sign process in HRSD case management application where the employee can e-sign the PDF in ESC side. When we upgraded to Paris we noted that the font appearing after the employee has e-signed is different from Orlando an...
Hi, I want to automatically skip.(=Skip Automatic User Acceptance)I added "Skip Automatic User Acceptance" from case option in HR Service Configuration. But it happens. I set the 'Fulfillment type' to 'workflow', but does it not work when I set it ...
I'm curious on how others are handling the alumni feature so that users no longer need a company email/LDAP login.An option I'm exploring is taking the personal email address from the HR profile and making it the new userID of their user record and g...
Hi experts, I have unclarity about the roles in HRSD. There are many user roles such as- Alumni employee [sn_hr_core.hrsm_alumni] Grants role to the employee who has left the company. None Contingent employee [sn_hr_core.hrsm_contingent] Grants role ...
I have a HR Case being created using a Record Producer. This record producer has a field 'type_of_event', variable type is 'look up select box'. I'm trying to configure an assignment rule which should look at this field value and if the value is 'Eve...
What is the bigger difference with HRSD vs HRSM? How do I understand it functionally as well technically?
Currently, when we go to and HR case and select Transfer Case, there are two options. When we select "Transfer with existing case number" it creates a new case and then changes the old case number to the new case number. Ex: Old case: HRC00001 New C...
