Hello, when I open attachment in a ticket - it opens in the same tab (so I no longer see ticket). Is there a configuration that allows me to set it as 'open in another' tab (highlighted in blue below)?
hi I am trying to create a report to show sla met cases from task_sla table. Is it possible to create report to show only the current status as there are several sla's will be trigerred for a particular case but how to create a report to showonly s...
hi guys, I am trying to create a database view for task_Sla table and sys_history_line table but it its not showing any records to display.
HI everyone, I am trying add description field in the service portal under my requests along with assigned to person and short description. Could anyone provide possible ways to achieve this..?
Hello. I am trying to set up the OotB Workday HR integration to have ServiceNow pull in HR Profiles from Workday. I have followed all of the instructions to set up the Connection Details, WS-Security Username Profile, SOAP Security Policy, etc. Si...
We use Content Publishing > Notification Content to send mass emails to our organization. There are times when the notification needs to be cancelled and the emails prevented from being sent. I could not find any documentation showing how to cance...
User is receiving notifications for group but he is not part of the group. Notification is on sn_hr_core_case table. It gets sent when event is fired. Who will receive has Event parm 1 contains recipient checked and Send to event creator checked. Bus...
Hi All, I have a question on building out a Lifecycle Events process to support employee terminations. One of the current exit tasks for the employee (manual process today) is for them to collect signatures from different departments (validating th...
When I submit an HR Case via record producer in the portal, the assignment group is being populated correctly by the HR Template associated to the HR Service. However, when I impersonate some users - the assignment group is not populated as specifie...
I've made a category item with on it a form with a drop down menu. The last option of the drop down is Other. When selecting that, there should appear a free text field. How do I do that?
Hi Experts, We started using HRSD for new starters, Leavers and Movers. In this regard, I am quite keen in knowing how the HR license costs are spread. 1. For what HR role Servicenow costs. 2.What is the best approach to save licensing costs? Any sug...
How to re-arrange the order of view in quick links ? to appear in x x x x x x x x order rather than straight line? Edit: Quick Links (CD). Wanted to check if those image based links can be grouped into two columns rather than straight...
Hi all, I have one record producer(Employee Termination Form) which create HR case(hr_case). however in random some of the Hr cases working as expected but few HR cases(66) are not working as expected means it is not editable and also multiple tabs...
"Update selected "All not available in context menu for HR Admins to update ''valid to date'' for selected knowledge articles from list view
Here is a unique situation related to dates and regional offsets: You have a new hire in Australia and the employment start date is 8/1/2019. Your Day 1 Activity set is triggered on the employment start date. The Workflow that handles the trigger eva...
