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Redirection from backend platform to Portal

I need to redirect users from the back end platform to portal on click of a button. In the sysapproval table, once the user clicks "approve" or "reject", he is taken to the list view of all approvals. Instead of that, the user should be taken to Empl...

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Resolved! UI Action condition too long

I am facing an issue where the Start Work button is not showing up for HR Tasks once the case enters a new state that we created.   I need to add an OR condition here to take into account this new parent state, but there isn't enough room in the fiel...

matt v_ by Mega Expert
  • 4739 Views
  • 8 replies
  • 10 helpfuls

Resolved! How to capture catalog item variables in the description field

I have created some catalog items, some of them have quite lengthy variables and I would like to map all these variables to the description field on the case template of specific case table. So an example of a catalog item is Request Renaming of Orga...

Resolved! Awaiting Acceptance State

Hi All, I have a requirement : If I accept the resolution the HR Case state changes to Closed Complete  If I do not respond in 5 days, the HR Case state auto-changes to Closed Complete. If I reject the case, the HR Case state changes to Work in Progr...

Community Alums by Community Alums  
  • 3188 Views
  • 7 replies
  • 8 helpfuls

How can I add my new custom COE in the COE Configuration page?

I have created a new COE. It was automatically added as an answer to the "task" interceptor, but if I go to the "COE Configuration" page ("hr_license" ui page) I cannot see my new COE in order to be able to activate/deactivate.  Reviewing the UI pag...

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Jonathan72 by Tera Contributor
  • 4504 Views
  • 2 replies
  • 2 helpfuls

Resolved! Bulk Case Creation - Scheduled job issue

Hey SN Comm! Around 3pm yesterday, Nov 12th, I went to 'Create Bulk Cases' --> downloaded the email template --> added two users emails as a test (myself included) --> uploaded that file with the two emails --> the system file load was successful and...

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Resolved! Email image filtering properties - Ignore email Signature Images

Hey SN Comm! I am looking to get on board with ignoring email signature pictures. I did some research and found documentation on how this can be done: Email image filtering properties I also found a couple of community posts where others have wanted ...

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Resolved! PDF Fillable fom

i have a client that would like to take all the information that has been completed in the fillable PDF and store it in ServiceNow. Is that possible?

paradise624 by Tera Contributor
  • 2362 Views
  • 12 replies
  • 0 helpfuls

Knowledge Blocks not found after clicking "Add Blocks"

When trying to add knowledge blocks to KB articles, after clicking the "Add Blocks" button nothing appears. Receive a message stating "Your search term "<searchstring>" did not match any blocks". The blocks I have created are in the same KB, are acti...

Diane23 by Kilo Contributor
  • 1670 Views
  • 6 replies
  • 1 helpfuls

SLA and HR Tasks

Hi All, I need to run a SLA on an HR Task, Is this possible?  I need to run the SLA when the HR Task starts and when the HR Task is closed. 

paradise624 by Tera Contributor
  • 2678 Views
  • 13 replies
  • 1 helpfuls

Access rights in HRSD

We are working with the access right structure for Case Mgmt in HRSD. As I understand it, out of the box all HR Professionals (users with the sn_hr_core.basic role) can read and write all cases. Is that correct?Do you have examples on other types of ...

Tomas Westin by Tera Contributor
  • 2538 Views
  • 6 replies
  • 2 helpfuls

Resolved! Inbound emails from someone NOT apart of the HR Case

Hey there SN Comm!! I am looking to see what (if at all), others might be doing when it comes to allowing people that do not have access to view a Case/are not part of a Case - to be able to email into a Case. Example: recently we had a Case that was...

Resolved! Create HR Profiles for a set of users?

Hello, I want to create HR Profiles for a set of users. I have imported the users in the user table. Instead of creating HR profile from each single user record, Is there a way to create HR Profiles for all the users at the sametime? Please provide y...

Resolved! Multi-row variable set stopping form submission on portal only

Important note: I am able to submit the record producer (RP) in native with the mutli-row variable set (MRVS) with expected results. I have a RP that was working fine on the HR portal without the MRVS, but as soon as I added the MRVS when I click the...

leahdany by Giga Guru
  • 3462 Views
  • 6 replies
  • 2 helpfuls