What is the difference between Knowledge-Centered Service (KCS) and Knowledge Base (KB) ?
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05-25-2022 03:16 AM
Is Knowledge-Centered Service article different to a Knowledge Base article?
When creating a article in the KCS does a KB article number get generated?
When a article is created in KCS is the article published on the knowledge library ? or is the article only available when a search is entered using the search bar ?
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Case and Knowledge Management
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05-25-2022 06:13 AM
Hi Sofia,
This video will help you understand the difference : https://www.youtube.com/watch?v=3XFxf48o-ts
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep