What is the difference between Knowledge-Centered Service (KCS) and Knowledge Base (KB) ?

Sofia3
Kilo Contributor

Is Knowledge-Centered Service article different to a Knowledge Base article? 

When creating a article in the KCS does a KB article number get generated? 

When a article is created in KCS is the article published on the  knowledge library ? or is the article only available when a search is entered using the search bar ? 

 

5 REPLIES 5

Community Alums
Not applicable

Hi Sofia,

This video will help you understand the difference : https://www.youtube.com/watch?v=3XFxf48o-ts

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep