🚀 Quick Fix in ServiceNow HRSD – HR Criteria Not Evaluating? Here's What Solved It!

[SupriyaWaghmode]

🔍 The Challenge:
I noticed that the HR Record Producer was still visible to a user who should have been restricted by the "Available For" HR Criteria. The criteria were correctly configured, but it wasn’t working as expected.
🧠 Root Cause:
HR Criteria extends Service Catalog User Criteria, and its evaluation depends on the system property glide.sc.use_user_criteria. In our case, this property was set to false, which disabled the evaluation of the "Available For" condition.
✅ The Fix:
We updated glide.sc.use_user_criteria to true, reactivating User Criteria evaluation. After this change, the Record Producer was correctly hidden from the restricted user.

💡 Takeaway:
Always check system properties when troubleshooting access issues in ServiceNow. A small toggle can make a big difference!

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Thanks & Regards,

Supriya Waghmode |ServiceNow Consultant

www.linkedin.com/in/supriya-waghmode