when new emergency change create send notification all vip users

AJAYKUMAR G · ‎04-26-2024

when new emergency change create send notification all vip users in business rule using with event.

Community Alums · ‎04-26-2024

You can do one small change to send email to VIP Users

IN BR

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var arrEmail = [];
    var gr = new GlideRecord('sys_user');
    gr.addQuery('vip', true);
    gr.query();
    while (gr.next()) {
        arrEmail.push(gr.sys_id.toString());
    }
    gs.log("arrEmail = " + arrEmail);
    gs.log("current.assigned_to.email = " + current.assigned_to.email);
    gs.eventQueue('emergency.change', current, arrEmail);

})(current, previous);

Add this code

And in Notification pls do below thing

You have to check true to this parm 1 and parm 2 variable

Result

I have this 3 user is VIP and if we check the Email logs

Please mark my answer correct and helpful if this works for you

Thanks and Regards

Sarthak

View solution in original post

Shree123 · ‎04-26-2024

1. Create an event.

2. Trigger the event using gs.eventQueue('event name'), current, param1, param2) from your BR. Select insert as true.

Here in your param you can pass the VIP users.

3. Create a notification, Send when : Event is fired
Event name : Event created in step 1.
In Who will receive tab select event parm 1 contains recipient / event parm 2 contains recipient, wherever you're passing users.

AJAYKUMAR G · ‎04-26-2024

script in business rule.

Shree123 · ‎04-26-2024

Example :

Business rule : After
Insert : true

Table : Change request
Condition : Type is emergency

var vip_users = [];

var userGr = new GlideRecord('sys_user');

userGr.addEncodedQuery('active=true^vip=true');

userGr.query();

while(userGr.next()){

vip_users.push(userGr.getUniqueValue());

}

gs.eventQueue(('your_event_name'), current, vip_users);

However, you must check for any existing notifications and make sure that you want to notify ALL VIP users or certain set.

AJAYKUMAR G · ‎04-26-2024

it is not working.