Microsft teams integration to send notification

[Kohei Tominaga1]

Hello,

There are some user feedback regarding notification from ServiceNow and I am thinking to send notification via Microsoft teams as well as email in order to improve employee experiences.

I have tried to learn about the detail in PDI, but the plugin cannot be installed. So, I would like to ask you some questions.

1. Could you please share the OOTB notification list sent via MSTeams?

I have looked this docs and can see some but I woul like to see every OOTB notifications

2. Do I need to prepare a Virtual Agent bot? Actually saying, I am not using its feature.

3. Is there any feature automatically enable and could not be deactivated?

It is better for me to use only the notification feature at this moment.

Best Regards,

Kohei

[Sumanth16]

Hi @Kohei Tominaga1 ,

Yes, possible via two apps provided by ServiceNow "Now Actions" and "Virtual Agent"

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Kohei Tominaga1]

So, you mean that Virtual agent must be there, correct?

[Shree123]

Hi @Kohei Tominaga1 
Please refer:
https://www.servicenow.com/community/ms-teams-forum/teams-integration-without-virtual-agent-being-cu...

[Aman Kumar S]

Hi @Kohei Tominaga1 

Why don't you get the entitlements for the integration your sandbox instance to try out the feature and build a POC, that will give you better picture of how those integrations can improve your customer experience.