Where the relationship of COE and HR service is configured for Case creation form in HRSD .

[Servicenow12]

Where the relationship of COE and HR service is configured for Case creation form in HRSD. 
I need to make description fields mandatory on the Case creation form for all the services when user creates a case. For now the fields is coming mandatory for few services and for few its not visible only

Where shall i navigate to fix this ?

 

[Musab Rasheed]

Hello,

It is in HR service table(sn_hr_core_service) , while creating new HR service we have to specify 'Topic detail' and sometimes 'Topic Category' or else 'Topic category' will be auto populated and based on 'Topic detail' and 'Topic category' 'COE' will be auto populated.

Coming back to your second question, In case you want to make description mandatory I guess you have to do it in UI page 'case_creation' which is read only due to OOB setup, and as per best practice you can make Description field mandatory on Case form rather than on case creation form because 'Agents' will be submitting the case and not end users and you need to guide them to fill description field once case is created rather than making description field mandatory on 'case creation' form.

If you are satisfied with reply mark my answer as correct.

Regards

[John Zhang1]

There are three steps are required to build the relationship of COE and HR service:

Step 1 Define Topic Category relationship with COE

Step 2 - Define Topic Detail relationship with Topic Category

Step 3 - Define HR Service Relationship with COE after you select Topic Detail

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct