Why HR tasks are not visible for the group members of the HR case?

Deepika61
Tera Contributor

‎11-22-2023 03:29 AM

Hi All, 

Once HR case created, it will automatically assigned to group, if i create a task on the HR agent space , so i can able to see on HR task tab on that workspace, but if the one of the group member not able to see the HR tasks even though if he created ?

 

Please help me to solve this

Thanks

Deepika

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Susan Britt
Mega Sage
Mega Sage

‎11-30-2023 06:19 AM

OOB, HR Tasks are visible to anyone in HR (i.e., users with sn_hr_core.case_reader role or role that contains it like case_writer or basic).  If the task is already assigned to a group, all members of that group should have access to it also.  The only exception will be if the parent HR Case is an ER case.  Please confirm if the case is on sn_hr_er_case table and if there are any custom ACL on the sn_hr_core_task table.

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Sandeep Rajput
Tera Patron
Tera Patron

‎11-30-2023 07:28 AM

@Deepika61 This looks like an ACL issue to me. Please use the ACL debugger to check which ACL is preventing the access.

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