Update the Transfer Notes on HR Case

[Pooja Magadum1]

Hello All,

OOTB Transfer notes are coming with html code while transferring the case to IT Dept.

Can someone let me know where to make changes so that HTML tags will get removed ?

Thanks,
Pooja

[Susan Britt]

Have you tried a business rule similar to the one here, but on the Work Notes field?  

If you don't want to allow HTML in the journal fields (i.e., work notes, additional comments), you can disable the glide.ui.security.allow_codetag system property.