Workday and ServiceNow Integration using spoke

[Mamta7]

Hi all,

I am new to ServiceNow and Workday Integration using integrationhub's spoke.

So I need to create Workday record from ServiceNow HR case using Workday HR spoke

What is the initial setup, if someone can assist on this part.

Thanks,

Mamta

[Markus Nilsson]

Hi,

Have you had a look at the documentation? There is a pretty descent guide for your use case. 

Please see below documentation:

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub-store-spokes/task/setup-workday-hr-spoke.html#setup-workday-hr-spoke

/Markus 

[Kevin Machos]

Mamta, What use case are you trying to solve for? Or which data are you looking to pull into ServiceNow from Workday?  We have a delivered integration you can find on the ServiceNow Store for pulling worker profiles into user accounts and HR profiles. 

[Edwin Kwan]

Mamta, echoing Kevin:

I'd encourage you to look at 3 angles, Roshani:

1. The out of the box HR Service Delivery with Workday product. This one is more a plug-n-play product from ServiceNow HRSD offering. It is powered by Workday Spoke under the hood. So, definitely, check out this product first and see if that fits into your use cases:

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/concept/w-integration.html

2. Workday Spoke: It supports bi-directional integration, using both real time webhook and polling. It provides quite a handful of OOB actions to address many popular use cases. You may or may not notice that real time webhook setup is complicated in Workday. It requires both the business process and Workday Studio setup to trigger off real time event from Workday to ServiceNow. On the other hand, polling is easier but you'll have to play with updated_from, updated_to, effective_from, and effective_to timestamp carefully to address the HR events timing, such as future dated transaction, data correct transaction. Overall, this Spoke supports all of these above but it's expected that the customer has some Workday integration experience to customize this Spoke. This angle offers you the max flexibility, but of course, takes you more time to configure, comparing with #1 option above.

3. Hybrid of #1 and 2: You can always get #1 offering to cover like 70% of your requirements and customize the rest of the 30% by extending the Workday Spoke under the hood of the HRSD application, depending on your requirements. This way, you have the best breed of both worlds and accelerate the time to market. 

[Mamta7]

Thanks for all the replies so my use case is based on data of the user entered in ServiceNow in a request form in variables, I need to pass that data in Workday and create user in Workday via Integration.

So my doubt here is should it be done via spoke as mention in the ServiceNow docs

But going through the Spokes documentation it mentions about the creation of account in ServiceNow from Workday.

I don't see any spoke that creates account in Workday from data in ServiceNow.