Workday HR Profile Sync getting no data.
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05-18-2022 06:58 AM
Hello. I am trying to set up the OotB Workday HR integration to have ServiceNow pull in HR Profiles from Workday. I have followed all of the instructions to set up the Connection Details, WS-Security Username Profile, SOAP Security Policy, etc. Since we are only pulling in some basic info for the HR Profiles, we are only using the OotB SOAP integration. We have verified that the ISU credentials have the proper permissions and able to make a connection to the Workday instance. However, when we set up and run the flow to perform the request, we get no data coming in to the import sets. All flows run successfully with no errors and I cannot find anything in the logs, flow executions, etc. to help me determine why we are not getting any data. Does anyone have any experience with this? Thanks in advance!
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05-18-2022 07:01 AM
Hi
Please follow this official doc step-by-step by clicking on the topics you can check where you went wrong :
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
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05-18-2022 10:51 AM
We are using SOAP to pull employee data into ServiceNow (SOW) HR Profile table. For soap integration, please following steps blow to debug:
Step 1 - After your SOAP configuration in ServiceNow, test your SOAP endpoint using third party tool like Postman to ensure get correct response from SOW.
Step 2 - Workday (WD) trigger event: you ensue WD can create a event (event id) to trigger SOW SOAP endpoint.
Step 3 - Connectivity test: triggers SOW SOAP endpoint and test integration connection by check transaction response
Step 4 - Please use try catch into your integration script to capture any error of integration
This is team effort between WD team and SOW team. Your WD team needs to ensure all employee data query and event creation.
I also recommend you use SFTP integration for nightly transaction between WD and SOW to avoid the performance due to large employee data
If my reply is Helpful/Correct, please mark the answer as Helpful/Correct.
