Workforce Optimization for HR - Is it being depricated?

[Matt Lodge]

I've heard a roomer that Workforce Optimization for HR is being deprecated, is that correct?

[Ankur Bawiskar]

@Matt Lodge 

In release notes it says it's available in Australia release but deprecated in future version in July 2027

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[Matt Lodge]

Thanks. I'm not sure why ServiceNow are doing this, how are we supposed to effectively manage our teams of live agents?!?

[Ankur Bawiskar]

@Matt Lodge 

there would be some alternative or better feature coming who knows

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