UI Builder - GraphQL Data Brokers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Graph what now? You didn't think you'd be able to ...

UI Builder - Components

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder has been around, lurking in hidden part...

UI Builder - Drag & Drop Containers

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. UI Builder is ServiceNow's new WYSIWYG user interf...

UI Builder in Quebec

Disclaimer: The ideas, thoughts, and opinions in this post reflect my own views and do not necessarily represent the views of my employer, Accenture. Get ready for the sleeping giant to awake everyone...

Find the right ServiceNow solutions for your business with ServiceNow Solution Planner

ServiceNow delivers a broad and deep set of capabilities that help you to achieve high-value business outcomes. But how do you decide which ServiceNow solutions are right for your business? How do you...

Deadline Extended! Knowledge 2021 Call for Speakers

Our annual event, Knowledge, begins on May 11, 2021, and we are excited to gather customers and partners to change the world of work, one workflow at a time. It is the go-to place to learn how to unlo...

Taking the leap from IT Service Management (ITSM) to Enterprise Service Management (ESM) and the importance of OCM

What is ITSM ITSM is a concept that enables an organisation to maximise business value from the use of information technology. ITSM encompasses the process, activities, products and procedures require...

Build the team you need to succeed with your ServiceNow solutions

We are pleased to announce the launch a brand-new Customer Success Center Web Application: The ServiceNow Platform Team Estimator. The ServiceNow Platform Team Estimator is a self-service web app that...

Threat Hunting, Security Incident Response, and Vulnerability Response with ServiceNow for SUNBURST and SUPERNOVA Attacks

Executive Summary On December 13, 2020, Reuters reported that malicious actors had gone after both the U.S. Department of Treasury and the U.S. Department of Commerce. Microsoft analyzed the attack ch...

Two Ways to Activate Plugins on Now Support

Activating plugins on Now Support has never been easier - and we have the video to prove it. Here's how to enable ServiceNow plugins on your instance using the Plugin Store or the Service Catalog on N...

Maximize the value of ServiceNow with our NEW Success Maps

Introduction Before the pandemic, digital transformation was all about competitive advantage. Now, it’s all about survival — and IT is on the front lines. It’s more than keeping everyone connected in ...

Automated Test Framework (ATF) Test Strategy considerations for your organisation

Over the last few months I’ve spoken to several of my customers who have all asked me very similar questions regarding the use of Automated Test Framework, typically on the back of the discussions aro...

Updates on the Now Community Idea Portal

A little over a year ago, we launched the Idea Portal on Now Community with the goal of creating a transparent, accessible, and user-friendly system for customers to make requests. Since then, we’ve r...

Calculate the value of the ServiceNow Safe Workplace suite

In this Customer Success Center series blog, we dive deeper into an amazing resource available to you, the ServiceNow Safe Workplace value calculator. We recently launched a free resource for you – th...

New ways to identify quality content on Now Community

We are pleased to announce, we have introduced a new feature on the Now Community that will help enable our users to more easily identify valuable content. This is being achieved in two ways. 1. For c...

Automating SMS texts and phone calls with Notify

It’s been recently brought to my attention that many customers haven’t heard about the Notify (com.snc.notify) plugin and how this can help them speed up their incident resolution especially during ou...

ServiceNow Event Management and Azure Monitor integration

ServiceNow and Microsoft introducing a new connector integration between ServiceNow Event Management and Azure Monitor. See attached details. The integration is available in ServiceNow store app Event...

Keep your ServiceNow journey on the path to success with ServiceNow governance

In this Customer Success series of blogs, we dive deeper into ServiceNow governance. Success doesn’t just happen. As you start out on your ServiceNow journey, you’re faced with lots of decisions—and i...

Want to turbocharge your business? Build your own ServiceNow apps

In this Customer Success Center series blog, we dive deeper into custom app development. With the Now Platform, you can accelerate digital transformation across your entire company. How? By creating c...

Community: Experience you can get for free (and in your PJ's)

TLDR (Too Long Didn't Read): Playing an active part of the ServiceNow community is like an internship that you don’t have to apply for, has flexible hours, and that you can do in your pajamas. Jump in...