Are you ready to implement ServiceNow?

Preparing for your ServiceNow journey is a lot like preparing for most journeys. Your experience and success depend on how well you have planned for it— what gear to carry, which route to take, what c...

Get to 'business-smart' customization

Does customization of your ServiceNow implementation add value, or add complexity and cost? The answer is yes (maybe), and yes (maybe). The point is that customization can add to the value you realize...

The 4 steps to manage platform demand for ServiceNow

Demand for ServiceNow functionality should be managed in partnership with business stakeholders. Demand will change as business conditions, goals, and organizational objectives change. This means that...

4 Service Catalog Pitfalls (and How to Solve Them)

Service Catalog provides a great opportunity to improve employee experience and efficiency in service provisioning. But when you’re trying to deliver a consumer-grade experience, it can be hard to des...

Understanding the Role of the Executive Sponsor

Just having a ServiceNow Platform Support Team isn’t enough, if you want to extend ServiceNow as a strategic platform for digital transformation. Why? An engaged Executive Sponsor can help champion yo...

Extending Enterprise Service Management

Even when organizations are successful using the ServiceNow Platform, they can struggle to expand into areas beyond IT. This happens when business partners (like in Finance and Procurement) have less ...

Perform ServiceNow upgrades quicker and more effectively

ServiceNow upgrades provide a great opportunity to take advantage of new innovation. But you can fall into the trap of falling behind on upgrades because they’re perceived as too time-consuming, and n...

New Inbox Points Notification Feature

We are pleased to announce a new feature that will make it easier to identify content you have been awarded points for by your fellow Community members. You will also know how many more points you nee...

Four (4) Simple Steps Integrating Datadog to ServiceNow Event Management via Datadog Webhook

A few months ago, I had an opportunity to work with a ServiceNow customer on integrating their Datadog solution with Event Management using one of the update set developed by Datadog. It took some tim...

Experience London — the broadcast is now available on-demand

We’re thrilled to have just concluded our broadcast event that showed how our latest release delivers intelligence for everyday work and better experiences. Dave Wright, Chief Innovation Officer, and ...

Round Up: Knowledge Content Dos and Don'ts

We hope you enjoyed our series of the dos and the don'ts of content creation. We wanted to make it easier for those leading Knowledge Management in their company to guide their authors. Empowerment an...

Proactive Monitoring at ServiceNow

Nothing is worse when critical business processes can’t be executed because your cloud software is slowing down or not available. Real-time monitoring and alerts can warn you of slowdowns and outages ...

London release is now available

London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences. These capabilities allow you to: Take chat from conversation t...

Tips for Knowledge Article Titling

This is the sixth in a series of suggested practices for creating knowledge base content. Now that you've written your content, you want to make sure people can find it! Users searching for the answer...

What comes to mind when you hear “ServiceNow Community”?

What is a Community? What comes to your mind when you hear ServiceNow Community? Please tell us what comes to your mind when you think about ServiceNow Community. Now this definition can vary dependin...

ServiceNow Article & Ask-the-Expert Collection - Three Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. ____________________________________________________________________________ Gosh! Stunning...

How to Overcome 3 Obstacles to Content Creation for your Knowledge Base

When someone says they don’t create content, does it leave you feeling like this? Let’s be honest, it really only comes down to three things: No timeDon’t know howDon’t want to These are legitimate th...

Turn Noise into Actionable Insight to Answer Your Questions

Answers make the world go around We all have our questions; questions that we need to answer to decide the next thing, either in our personal or professional lives. They can be as simple and mundane a...

3 Common Mistakes to Avoid When Creating Knowledge Base Content

This is the fifth in a series of suggested practices in creating Knowledge Base content. You’ve created your content, triple-checked your steps to reproduce, but now what? We’ve talked about the do's,...

Email Client & Client Templates

This post covers few basic use cases related to Email Client, Client Templates and Inbound Email Actions . Activate Email client for a table Out of box, Email Client is not active for all tables. But ...