What is a ServiceNow Champion?

Your organization has chosen ServiceNow to be the strategic platform for digital transformation but, chances are, there’s going to be resistance to adoption. Who can help ease the fears of change and ...

Creating Custom Dashboards

A custom dashboard can be a powerful addition to any organization, revealing critical insights that lead to better decision-making, improved productivity and enhanced performance. But the key is to fi...

Get your Service Desks to the next level and reduce your costs at the same time

Get your Service Desks to the next level and reduce your costs at the same time Artificial Intelligence and Machine Learning as part of your digital transformation Digital Transformation is a must for...

How to get a count of records for each table in ServiceNow instances

Have you ever needed to get full count of all tables in one go in ServiceNow? As admin user go to System Definition -> Scripts-Background and run: var gr = new GlideRecord('sys_dictionary'); gr.addEnc...

The right server call - $http vs server update

This blog post covers two fundamental use cases of calling server side code from client side in a widget as part of service Portal i.e means of client server communication in service portal. Thanks to...

How to do Sentiment Analysis on ServiceNow Survey Result?

Survey Questions that let respondents reply with a comment provide valuable information. But how do you quickly analyze user's opinion when you are getting hundreds of Surveys results every week with ...

Communicating Your Transformation Vision

A transformation vision should be the “North Star” that guides strategy, road map planning, budget allocation, and priorities. Defining the value is the best first step. Where are the goal posts? How ...

Want product updates and answers to your questions? Check out our Deskside Chats video series!

You have questions. And we have answers! In this installment of our NOWSupport best practices series, we introduce our new Deskside Chats NOWsupport video series. Read on to learn more and get a peek ...

A Personalized Experience on the Product Documentation Site

We're introducing a new experience for all doc site users! We have added a few new functionalities that will help you stay up to date with content that is interesting and relevant to you, while making...

Upcoming Customer Success Center webinars

Want to learn more about the Best Practices on the Customer Success Center? Join us for one of our webinars in the Customer Success @ Scale series! We kicked off the new webinar series this past Augus...

3 Tips to Build Great KPIs

Simply put, a KPI (key performance indicator) should help you and your team understand whether you’re taking the right path toward your strategic goals. But how do you know whether your KPI is really ...

Are you ready to implement ServiceNow?

Preparing for your ServiceNow journey is a lot like preparing for most journeys. Your experience and success depend on how well you have planned for it— what gear to carry, which route to take, what c...

Get to 'business-smart' customization

Does customization of your ServiceNow implementation add value, or add complexity and cost? The answer is yes (maybe), and yes (maybe). The point is that customization can add to the value you realize...

The 4 steps to manage platform demand for ServiceNow

Demand for ServiceNow functionality should be managed in partnership with business stakeholders. Demand will change as business conditions, goals, and organizational objectives change. This means that...

4 Service Catalog Pitfalls (and How to Solve Them)

Service Catalog provides a great opportunity to improve employee experience and efficiency in service provisioning. But when you’re trying to deliver a consumer-grade experience, it can be hard to des...

Understanding the Role of the Executive Sponsor

Just having a ServiceNow Platform Support Team isn’t enough, if you want to extend ServiceNow as a strategic platform for digital transformation. Why? An engaged Executive Sponsor can help champion yo...

Extending Enterprise Service Management

Even when organizations are successful using the ServiceNow Platform, they can struggle to expand into areas beyond IT. This happens when business partners (like in Finance and Procurement) have less ...

Perform ServiceNow upgrades quicker and more effectively

ServiceNow upgrades provide a great opportunity to take advantage of new innovation. But you can fall into the trap of falling behind on upgrades because they’re perceived as too time-consuming, and n...

New Inbox Points Notification Feature

We are pleased to announce a new feature that will make it easier to identify content you have been awarded points for by your fellow Community members. You will also know how many more points you nee...

Four (4) Simple Steps Integrating Datadog to ServiceNow Event Management via Datadog Webhook

A few months ago, I had an opportunity to work with a ServiceNow customer on integrating their Datadog solution with Event Management using one of the update set developed by Datadog. It took some tim...