How To Implement GlideAjax with 1 LOC

How to Write Smart GlideAjax Quickly Contents Part 1 - The Approach Part 2 - Reusability Part 3 - Extending Functionality Part 4 - Implementing GlideAjax in 1 LOC Implementing GlideAjax in 1 LOC In Pa...

IT4IT and ServiceNow: Strategy to Portfolio

Last month our very own Matt Schvimmer posted a quick introduction on IT4IT and our suggestions on how to get started which can be found here. This next iteration is meant to dive deeper into the firs...

Customer-driven continuous improvement: fostering an ideas-driven culture

Kristen Bresch ITBM Product Line Sales Manager ServiceNow Digital transformation is at the tip of everyone’s lips. Organisations are aiming to reinvent the workplace while also driving innovation. Thi...

Get Social with Performance Analytics at #Know18 - Wrap Up

Knowledge18 has come and gone. What an incredible week of announcements, enhancements, and collaboration - all focused on how ServiceNow can make the world of work, work better for people. In addition...

Ever search for video tutorials, podcasts or blogs to answer your SN questions? You need to know about NOWsupport!

If you've ever looked for more information about ServiceNow products and services, you need to know about NOWsupport! We offer content to help you along your ServiceNow journey, including: Videos on o...

Volunteer with ServiceNow Houston - Day of Service at the Houston Food Bank

ServiceNow Houston is spearheading a work day at the Houston Food Bank. Help us make an impact on the fight against hunger! Last year, the Houston Food Bank fed 800,000 hungry people by distributing f...

Customer service at the time of death.

Its never a good time for bad customer service. But its especially difficult to face bad customer service when you are already dealing with a huge personal loss like the death of a loved one. What you...

Running IT as a Business using IT4IT and ServiceNow

We've been talking for years about running IT as a business. Multiple industry standards have taken their shot a guiding customers down this golden path, with varying degrees of success. The latest, a...

Get Social with Performance Analytics at #Know18

Knowledge18 is upon us. This year the conference will host over 18,000 professionals who are looking to transform how work gets done at their organizations. Knowledge is always a great opportunity to ...

[Live Blog] CreatorCon Hackathon 2018 [ARCHIVED]

[wed 5/9, 12:30pm - END OF LIVE BLOG] And our 3 winners are: 1. Team Vocalize 2. Team Apoxxio 3. Team Scrantonicity The winning team claims the trophy: Team VOCALIZE. Congratulations!! [wed 5/9, 12:15...

Hiding the Benchmark client application module for ITIL users

Are you unable to hide the Benchmark client application module from ITIL users? Users that upgrade to Kingston from a previous release will notice “Benchmarks Client Application” in their left navigat...

What Customers can Expect from a Penetration Test

If there is anything I have learned as a security consultant, it is that what we sell to our customers is the Report. Instead of speaking about what a penetration test report should contain, I'll show...

Updated Community User Experience

Community Members, I want to thank everyone for your feedback on nested replies hindering your ability to best utilize the community. I'm excited to announce we released an update that simplifies your...

The ISV Purpose Tour: Global PartnerNow Summit at Knowledge18

Building an app business on the Now Platform? Want to understand how to capitalize on ServiceNow's vision for the future of work and how Intelligent Apps on the Now Platform will be a vital part of th...

The Async Fight - getReference and GlideRecord

So, you've spent a lot of time and drank a whole lot of coffee (yuck) and finally got your Client Script working. You know. That script that fetches values from another table and populates a field on ...

Why You Must Experience Knowledge 18!

With over 18,000 attendees expected at Knowledge 18, registrations are being booked faster than an 11,000 horsepower Top Fuel Dragster racing down the drag strip. For ServiceNow diehards, the exciteme...

Fast path to assist users with slow homepages

As a ServiceNow Admin, it is always a challenge to manage homepages and complaints about them. The fact is, any user can put a few ridiculously slow reports and widgets on their homepage and start com...

Seven steps to do a better discovery

To generate a stronger Value Proposition and boost the changes that your get the right initiatives started is increased by doing a proper discovery. This article will help in planning and executing a ...

ServiceNow Instance Performance - master document

ServiceNow platform is very diverse and a powerful platform. With the flexibility that comes with the platform comes certain challenges in terms of instance performance. The three prong approach that ...

Using Blockchain To Protect Your Audit Logs - A Theoretical Discussion

Introduction We are all aware of audit logs on systems and what they are used for. We all know various ways of protecting audit logs from tampering. One of the most popular ways of log protection is i...