I am going to show you how to send a message from servicenow chat to slack channel.Steps:1. Create a servicenow user which will act as the connect chat user who will receive messages from slack.2. Cre...
In this video am going to demonstrate how to connect with Microsoft Teams and post updates on incident details from Servicenow.</p>
'Tis the season for gift giving — and wouldn't you like to give yourself the gift of Knowledge? And by Knowledge, I mean Knowledge18! The one-stop event where you can hear visionary keynotes, sharpen ...
I want to share my experience about passing the brand new ServiceNow Certified Implementation Specialist — IT Service Management (CIS-ITSM) exam in late November 2017. In 2013, I passed the previous S...
The customer wants SLAs Oh, what do I do now? I have no idea how to deliver them Oh, what do I do now???....Don't worry, that's the only rhyme in this post Its true, though. Entitlements, if you have ...
Working with Dates in ServiceNow can be quite challenging. In this Blog Series, I will list some of the common mistakes and provide some secrets to using GlideDateTime that you might not be aware of. ...
How to Write Smart GlideAjax Quickly Contents Part 1 - The Approach Part 2 - Reusability Part 3 - Extending Functionality Part 4 - Implementing GlideAjax with 1 LOC Reusability You've now been given a...
I wrote recently about the challenges of getting stakeholders to find consensus around strategic projects. This article describes how to run the workshop.Using Anchors and Winds to Solve the Right Pro...
If you've ever sat in a room with a bunch of stakeholders to do roadmap planning, or asked leaders to select their biggest roadblocks to a successful organization transformation, you've probably encou...
Looking Good vs. Working Well: How Design is Like Weightlifting At the gym the other day, while strength and conditioning training, I started thinking about a common challenge we have in the design fi...
A while back we were looking for a car. After some research and test drives my wife and I decided to get a Subaru. It was a great great car and when we came home and told me 2 pre-teen kids we had dec...
In this episode, Darrin Ladd discusses the new ways for customers to find the information they need all in one spot.ListenSubscribeto iTunesThis episode covers:Improvements in organization of informat...
We updated the product documentation site (https://docs.servicenow.com) in response to user feedback. We aim to update site functionality every quarter. Content is updated monthly.Product Doc Highligh...
Don't miss the chance to submit your story!The Call for Speakers deadline for Knowledge18 and CreatorCon is quickly approaching! The last chance to make your submission is THIS Friday, December 1. So,...
For many years, customer engagement was messaged to be the epitome for customer service/support teams. "You need to engage the customer in a meaningful way", we said. "You need to engage them in their...
Hello, Community! It's the most wonderful time of the year! Time for registration to open for Knowledge18! Already, you say? Yes!We are thrilled to announce that Knowledge18 registration is open and y...
The Wiki (wiki.servicenow.com) was the source of product documentation for early ServiceNow versions and it served us well. But, times have changed. We needed a site that could provide release-specifi...
DescriptionITSM Value Realization Webinar SeriesArtificial Intelligence for Everyday WorkPlease register for the session November 15th at 8am PT Join us for a panel discussion with our resident Machin...
I found the feature 'Report ranges' very powerful but it was rarely used or even discussed in our user community.Consider this use case:I want to create a single report for my incidents to understand:...
If you read darrinladd's blog about how we are transforming the ServiceNow information experience, you will know that we have many improvements and innovations planned. I'm writing today to let you kn...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
