Help shape a new ServiceNow program

We would like to reach out to you all to learn more about how you use the ServiceNow platform. In order to do this, please fill out this short survey. Through your answers to this survey, we hope to u...

How do you build an OCM communication plan?

When managing organizational change during your ServiceNow implementation, effective and targeted communication is critical to ensure that the people in your organization aren’t simply aware of your p...

New Study: Driving Digital Transformation and Business Value with ServiceNow

ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study examining the potential business benefits enterprises can realize by using ServiceNow as a catalyst...

ServiceNow Deskside Chats: Learn Quick Product Tips from the Source

What? ServiceNow Deskside Chats are a new video series from ServiceNow, available at the NowSupport Youtube Channel. These short ~5 minute videos are intended to introduce you to products and features...

How do I find potential certified partners?

You’ve decided to use a partner to implement ServiceNow, but where do you start? How do you narrow down a list of potential partners that can meet your unique needs? To help with this, we’ve highlight...

CSV to JSON Converter

Many a times we require to convert a CSV formatted data to JSON. This CSV data can come from CSV file inside ServiceNow or it may come from WebService response as well. Below script Include will conve...

What is a ServiceNow Champion?

Your organization has chosen ServiceNow to be the strategic platform for digital transformation but, chances are, there’s going to be resistance to adoption. Who can help ease the fears of change and ...

Creating Custom Dashboards

A custom dashboard can be a powerful addition to any organization, revealing critical insights that lead to better decision-making, improved productivity and enhanced performance. But the key is to fi...

Get your Service Desks to the next level and reduce your costs at the same time

Get your Service Desks to the next level and reduce your costs at the same time Artificial Intelligence and Machine Learning as part of your digital transformation Digital Transformation is a must for...

How to get a count of records for each table in ServiceNow instances

Have you ever needed to get full count of all tables in one go in ServiceNow? As admin user go to System Definition -> Scripts-Background and run: var gr = new GlideRecord('sys_dictionary'); gr.addEnc...

The right server call - $http vs server update

This blog post covers two fundamental use cases of calling server side code from client side in a widget as part of service Portal i.e means of client server communication in service portal. Thanks to...

How to do Sentiment Analysis on ServiceNow Survey Result?

Survey Questions that let respondents reply with a comment provide valuable information. But how do you quickly analyze user's opinion when you are getting hundreds of Surveys results every week with ...

Communicating Your Transformation Vision

A transformation vision should be the “North Star” that guides strategy, road map planning, budget allocation, and priorities. Defining the value is the best first step. Where are the goal posts? How ...

Want product updates and answers to your questions? Check out our Deskside Chats video series!

You have questions. And we have answers! In this installment of our NOWSupport best practices series, we introduce our new Deskside Chats NOWsupport video series. Read on to learn more and get a peek ...

A Personalized Experience on the Product Documentation Site

We're introducing a new experience for all doc site users! We have added a few new functionalities that will help you stay up to date with content that is interesting and relevant to you, while making...

Upcoming Customer Success Center webinars

Want to learn more about the Best Practices on the Customer Success Center? Join us for one of our webinars in the Customer Success @ Scale series! We kicked off the new webinar series this past Augus...

3 Tips to Build Great KPIs

Simply put, a KPI (key performance indicator) should help you and your team understand whether you’re taking the right path toward your strategic goals. But how do you know whether your KPI is really ...

Are you ready to implement ServiceNow?

Preparing for your ServiceNow journey is a lot like preparing for most journeys. Your experience and success depend on how well you have planned for it— what gear to carry, which route to take, what c...

Get to 'business-smart' customization

Does customization of your ServiceNow implementation add value, or add complexity and cost? The answer is yes (maybe), and yes (maybe). The point is that customization can add to the value you realize...

The 4 steps to manage platform demand for ServiceNow

Demand for ServiceNow functionality should be managed in partnership with business stakeholders. Demand will change as business conditions, goals, and organizational objectives change. This means that...