ServiceNow HackNow London 2016

Enterprise cloud company ServiceNow hosted its last #HackNow developer hackathon of 2016 on a pleasingly mild December day, at the firm's UK office in London's St Paul's Cathedral area.Coding directly...

Docs on the Go: 3 Ways to Take Product Docs Offline

Sometimes, HTML just won't help you and you need to take the documentation "to go" in PDF format. If you are working offline, or have a lot to read and want to have it in a format that's easy to print...

Architects Corner Podcast: Ep1 : How do you select the right platform for the enterprise?

Follow Shiva Ramachandran, Director Product Management, ServiceNow and other leaders, through this series of podcasts where details about the product and platform are detailed to help Enterprise Archi...

Knowledge Base Digest: December 6, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Data Sampling Techniques Part 5: Sampling Using Scripted Filter

Last time, we saw how statistical sampling can be used with Control Test Definitions (Indicators in Helsinki) in the GRC application; although we had to calculate the sample size manually, we were abl...

Holiday emergency prep kit for you and your ServiceNow instance

'Tis the season and no matter how you celebrate, we want to help you keep your ServiceNow instances going strong. The holidays can mean different things to different ServiceNow administrators. Some in...

The Enterprise Cloudcast - Multi-tenant vs Multi-instance cloud architectures

It's been far too long since I recorded an episode of The Enterprise Cloudcast. While I could come up with many reasons why I have been remiss on my podcasting, I will simply point out that Episode 6 ...

The chasm of invisibility that sits at the heart of IT

There's a problem in information technology. Not everybody appears to know what is going on, which systems are in place, how much money is being spent where… or know what pieces of hardware and softwa...

The DevOps Mindset Part 3: Achieving the Mindset

The two previous posts addressed the importance of knowing who's involved in DevOps and what your challenges might be. Now let's look at what you can do to get to the mindset necessary to be successfu...

The DevOps Mindset Part 2: Recognize the Challenges

We've discussed previously that DevOps is a mindset. It's all about collaboration, sharing, and communication. But it's also important to recognize that one person's mindset is not necessarily the sam...

#HackNow London - Its almost time!

We are fast approaching the first ever UK Hackathon, to be held in our London St Pauls office on Thursday December 8th. There is still time to register and attend what is going to be a fantastic event...

Knowledge Base Digest: November 29, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The DevOps Mindset Part 1: Know Who the Players Are

DevOps is not a tool. DevOps is not a process. DevOps is a mindset. Sure, you will need tools and processes to enable your DevOps program. However, success in achieving DevOps cannot be accomplished s...

Now Serving: More Learning Library content!

ServiceNow Learning Library latest additions. See here for courses.

Using export sets for SFTP file transfer

Exports sets is introduced from Geneva and provide a great way to export reports to the MID server. Creating export set is quite simple and self explanatory. I will be focusing on some main points whi...

Knowledge Base Digest: November 22, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

#HackNow - What an inspiration!

We made it! Two epic events in the space of 4 days, with so much innovation and creativity, its difficult to know where to start.First up, a truly huge event with an incredible partner in Cognizant. W...

Knowledge Base Digest: November 15, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow ACLs and Security : Understanding root_rule

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. In Past, I was working on 'Geneva' instance to understand the ACLs for "HR" application.I h...

Coming in Istanbul - Change Advisory Board (CAB) Workbench

As the release of Istanbul approaches, I want to introduce a new feature the ITSM team has been working on to enhance your Change Advisory Board process. The feature is called CAB Workbench and will b...