Knowledge Base Digest: February 28, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Outsmart fickle networks, firewall changes, and down servers in your web services integration

Here's a quick test—do you know how to avoid this scenario? You're building a web services integration to a ServiceNow table. The integration seems to be working fine during testing, so you pull the t...

I'm not a ServiceNow Admin, but I play one on TV... (pt1 - update sets)

The best way to get the hang of ServiceNow Administration is to take the training (CLICK HERE). But what if:You only manage an Application (or 3) on ServiceNow, like HR Service Management, SecOps etc....

Knowledge Base Digest: February 21, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

AI-Driven Automation for ITSM: live discussion

I'm hosting a live demo and discussion about how bots, machine learning, and predictive analytics are being used to drive ITSM innovation.When: Tuesday, February 21, 2017Time: 9:00 AM PTDuration: 45 m...

The Education Services department now offers a Service Portal class!

A few weeks ago, I had the opportunity to teach our first Service Portal class. Karen Lazarenko did an amazing job creating this class! Just to give you a little background, this course was originally...

Why you should never use external iFrames - and the one exception to this rule

You're fleshing out an HTML page for your ServiceNow instance, and you'd like to embed some useful content for your users. Can't you just edit the HTML to include an external iFrame in the code? No, y...

Using ServiceNow for CRM That Isn't CRM

A related article was originally posted on the Stave Apps blog.I think we all understand at this point that the ServiceNow platform can do a whole lot more than just "IT". Many of you are using the pl...

Knowledge Base Digest: February 14, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Passing custom fields through Okta

When customers utilize Okta as their SSO/Integration solution between their current AD/LDAP environment and ServiceNow, they may have noted that there are a set number of fields they can map to:(Okta ...

Knowledge Base Digest: February 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

CreatorCon Challenge 2017 Judges Announcement!

Are you getting excited for CreatorCon 2017 in May? It's hard to believe but Knowledge and CreatorCon are just around the corner!We're doing something new and exciting for CreatorCon this year - the C...

Using Easy Import for quick one-time data loads

Want to populate a table on your instance quickly with data, without having to mess around with XML or Transform Maps? If so, Easy Import is the feature you've been looking for. Easy Import is a simpl...

Knowledge Base Digest: February 1, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

When to Create a New Table vs. When to Extend

Starting from scratch. Building from the ground up. Sometimes, there's no way around it. We believe in sparing you from expending unnecessary effort whenever possible. For example, when you want to cr...

CAB Workbench - Create Recurring CAB Meetings

In my first post about CAB Workbench, I discussed some of the background of the new CAB Workbench feature of the Change Management application. Now that we know the why, how to enable it and what role...

ServiceNow - A Fitness Tracker for Your Enterprise

W. Eric Ledyard, Principal Executive Architect — Inspire Program — March, 2016You're healthier when you focus on fitness.Few people would argue with that statement. In fact, one of the best things I h...

Knowledge Base Digest: January 24, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

TechBytes Episode 31: Getting started with Express configurations

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system.ListenSubscribeto iTunesThi...

Knowledge Base Digest: January 17, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...