Knowledge Base Digest: March 14, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Dont Miss Two Webinars this Week! Managing Cloud Sprawl and Eliminate Service Outages

Eliminate Service Outage WebinarsTuesday March 14 at 8:00 am PT | 11:00 am ET - Reduce IT Incidents to Eliminate Service OutagesIT Operations teams are inundated with a barrage of incidents — from tro...

User account or service account? What to use for web service tasks

Sometimes, in the heat of our daily work battles, we defer to the easiest solution at our own peril. Take, for example, managing integrations, and other web service-centric tasks. It's quick and easy ...

PTC Gets Visibility and Control of their AWS Environment

PTC Cloud Services, a $1.1B provider of cloud services, focuses on helping its 26,000 international customers transform their businesses and become more profitable. In many ways, PTC is a prototypical...

Knowledge Base Digest: March 7, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

A Rosy Retrospection of Pink17

ServiceNow was honored to participate as a platinum sponsor at Pink Elephant's 21st Annual ITSM conference at the Bellagio Hotel in Las Vegas. It was an intimate show marked by lively discussions, edu...

How do you plug in a plugin? The ins and outs of plugin activation

Did you know that you can amplify your ServiceNow instance with plugins? Or maybe you already know about them, but aren't sure how to "plug them in"? In this ninth installment of our best practices se...

GlideAjax Troubleshooting Guide

This post was originally published at Code Creative After my Demystifying GlideAjax infographic I always meant to go back and write a GlideAjax troubleshooting guide. Both troubleshooting my own scrip...

Outage Prevention with Operational Intelligence

Imagine a scenario where you do not have to wait for a service to go down before taking action, but instead, you're proactively preventing an outage from occurring (think: Minority Report). A pipe dre...

Quick Edit of Forms

Wanted to share a quick thing I stumbled upon recently. People were lamenting the absence of the frames that UI15 had. In attempting to open a record in a different tab, I inadvertently held shift ins...

Knowledge Base Digest: February 28, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Outsmart fickle networks, firewall changes, and down servers in your web services integration

Here's a quick test—do you know how to avoid this scenario? You're building a web services integration to a ServiceNow table. The integration seems to be working fine during testing, so you pull the t...

I'm not a ServiceNow Admin, but I play one on TV... (pt1 - update sets)

The best way to get the hang of ServiceNow Administration is to take the training (CLICK HERE). But what if:You only manage an Application (or 3) on ServiceNow, like HR Service Management, SecOps etc....

Knowledge Base Digest: February 21, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

AI-Driven Automation for ITSM: live discussion

I'm hosting a live demo and discussion about how bots, machine learning, and predictive analytics are being used to drive ITSM innovation.When: Tuesday, February 21, 2017Time: 9:00 AM PTDuration: 45 m...

The Education Services department now offers a Service Portal class!

A few weeks ago, I had the opportunity to teach our first Service Portal class. Karen Lazarenko did an amazing job creating this class! Just to give you a little background, this course was originally...

Why you should never use external iFrames - and the one exception to this rule

You're fleshing out an HTML page for your ServiceNow instance, and you'd like to embed some useful content for your users. Can't you just edit the HTML to include an external iFrame in the code? No, y...

Using ServiceNow for CRM That Isn't CRM

A related article was originally posted on the Stave Apps blog.I think we all understand at this point that the ServiceNow platform can do a whole lot more than just "IT". Many of you are using the pl...

Knowledge Base Digest: February 14, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Passing custom fields through Okta

When customers utilize Okta as their SSO/Integration solution between their current AD/LDAP environment and ServiceNow, they may have noted that there are a set number of fields they can map to:(Okta ...