Killing PowerPoint, not too softly

Killing PowerPoint, not too softlyServiceNow's NowForum London 2016 featured a good proportion of hands-on labs as well as applied sessions delivered to serve the practical needs of users across a var...

Stepping inside the partner ecosystem at the ServiceNow NowForum

ServiceNow is a company that prides itself on collaboration and communication. No surprise then that the firm spends a good proportion of its NowForum event series working with its partners to ensure ...

What the STEM Gap Means For the Future of Innovation

At ServiceNow, we are inspired by every person who turns new ideas into reality. To celebrate #NationalSTEMDay, we are spotlighting organizations that are actively working to close the STEM gap and pr...

Step up your knowledge of our ServiceNow platform - updates to the Learning Library

A number of customers and partners have already started to take advantage of our ServiceNow Learning Library. Now this isn't your average "library" of on-demand technical training content. We have bee...

Knowledge Base Digest: November 8, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Community spirit: in conversation with a ServiceNow MVP

t_anurag is Community MVP and Technical Specialist at Capgemini UK, working specifically on ServiceNow platform implementations. A ServiceNow 'veteran' of some five years now, Tripathi is rightly hono...

Connected Experiences Inside The Service Revolution

Enterprise cloud company ServiceNow wrapped up its October 2016 event season by staging its NowForum conference and exhibition at London's ExCeL complex. Following sister events in Paris, Frankfurt an...

CMDB Identification and Reconciliation

The Configuration Management Database (CMDB) The CMDB is a powerful single system of record of configuration items (CIs). It is not just a database with information on all the CIs such as hardware, so...

Improve Customer Service and Operations for Cloud Companies with ServiceNow Customer Service Management

Demand for cloud computing software and applications has been on a steady rise in recent years because of the many benefits it offers to businesses of all sizes and types. Cloud vendors usually offer ...

EY Shares How They Transformed HR Service Delivery Using ServiceNow

At the start of his NowForum session in London, Daniele Colombo, Assistant Director HR Services at Ernst & Young, asked the audience how many of their HR service functions still used spreadsheets to t...

Knowledge Base Digest: November 1, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Thank you all for a phenomenal NowForum London 2016!

NowForum London. What started as a local ServiceNow get-together in The Mermaid in 2013, with 660 participants, has since evolved to a leading Service Management industry tradeshow with more than 1800...

Scripted REST APIs - Part 2

In my last blog I provided the Example of POST method to update the values, I hope it provided the basic idea of Scripted REST APIs. In this I am sharing an example of GET method i.e to retrieve data ...

ServiceNow Has the Highest Projected Adoption of Any HR Service Delivery Vendor: Sierra-Cedar 2016-2017 HR Systems Survey

In what is consistently recognized as the longest running, most widely distributed, and most highly participated research effort in the HR industry, Sierra-Cedar found that ServiceNow has the highest ...

Learning Library Carves Out More Content!

We have added more content to our ServiceNow Learning Library - check it out! by following these 2 easy steps:Log into the Learning Portal here: ServiceNow (External) - Prod - Signing in...Search for ...

Knowledge Base Digest: October 25, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Value of Certified Applications from the ServiceNow Store

I'm about to embark on an epic global voyage to visit some of my favorite partners and customers at the international NOWForums: NOWForum Enterprise Service Management | ServiceNow and one of the most...

Work Hacks: How to Turn Problems Into Opportunities

At ServiceNow, we gain incredible inspiration from our customers every day. To celebrate #GetToKnowYourCustomersDay, we are spotlighting innovation and business transformation at Envision Healthcare, ...

Add value NOW: DevOps & Service Management Action Steps

We hear tales of Google, Amazon, Facebook and others deploying hundreds of times a day to production, but how can this be possible? Everyone knows that with every code push we open ourselves up to ris...

#HackNow - Inspires massive Createathon16 event across India

I am very fortunate in my role to work with the brightest and best people and organizations across the world. Cognizant really shines in this space. Working together through our partnership, we are in...