Operational Intelligence in world of ML & AI

Industry TrendOver the last two decades the introduction and evolution of virtualization, cloud, mobile, big data and IoT technologies have been driving modernization and innovation in enterprises. In...

Going to Knowledge17? Book Time with a ServiceNow Expert Today!

Knowledge17 is right around the corner (May 7th — 11th), make sure you register soon to experience IT, Customer Service, HR and Security at lightspeed. With over 400 sessions customized for you, and 8...

Set up currency properties correctly

Imagine this: When you roll out your long-awaited service catalog, you immediately get complaints about the outrageous prices:Customer service sends you this quote from an angry customer: "Why is this...

Knowledge Base Digest: April 4, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Accelerate Marketing's Time to Market with ServiceNow

Managing Enterprise Marketing on the ServiceNow platformAbout 2 years ago, we built and deployed a ServiceNow application for Field Marketing Activity planning within the ServiceNow EMEA Marketing org...

Avoid issues when modifying shared fields in extended tables

Uh-oh! Someone made the Assignment group field mandatory on the Incident form. Now it's a mandatory field on other forms such as Task, Problem, and Change. As a result, no incident, problem, or change...

Knowledge Base Digest: March 28, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Back From My Article Hiatus

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE.____________________________________________________________________________Well, i'm back. ...

Call to Action - Is Your Security Contact Setup?

As I've written about before, we take security exceptionally seriously at ServiceNow. We know that your company trusts us to both secure your data on our platform and to operate our cloud in a secure ...

Shape the future of ServiceNow by joining the ServiceNow Product Lab

Do you want to directly influence ServiceNow platform and product roadmap? Do you want to be the first to provide feedback on future apps and experiences? Sign up for ServiceNow Product Lab and you'll...

Knowledge Base Digest: March 21, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

How to keep variables from stepping on each other

Has this ever happened to you? You test out a block of carefully crafted code, only to find that the results are totally unexpected. After painstakingly tracking down the problem, it turns out that on...

Performance Analytics Webinar - Turn Data into Real-time, Actionable Information

Join us on March 22 at 11am PDT to hear Derrick Brown from Tideworks Technology discuss how Performance Analytics is enabling them to drive process adoption and user alignment company-wide.Register he...

I'm not a ServiceNow Admin, but I play one on TV... (pt2 - Integration - REST)

The best way to get the hang of ServiceNow Administration is to take the training (CLICK HERE). But what if:You only manage an Application (or 3) on ServiceNow, like HR Service Management, SecOps etc....

Real-time CMDB: Mapping as a Service

It seems like a lifetime ago that we discussed Real-time CMDB: Disco as a Service. Let's revisit this topic, this time with a focus on Service Mapping rather than simple CI discovery.As you may alread...

Knowledge Base Digest: March 14, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Dont Miss Two Webinars this Week! Managing Cloud Sprawl and Eliminate Service Outages

Eliminate Service Outage WebinarsTuesday March 14 at 8:00 am PT | 11:00 am ET - Reduce IT Incidents to Eliminate Service OutagesIT Operations teams are inundated with a barrage of incidents — from tro...

User account or service account? What to use for web service tasks

Sometimes, in the heat of our daily work battles, we defer to the easiest solution at our own peril. Take, for example, managing integrations, and other web service-centric tasks. It's quick and easy ...

PTC Gets Visibility and Control of their AWS Environment

PTC Cloud Services, a $1.1B provider of cloud services, focuses on helping its 26,000 international customers transform their businesses and become more profitable. In many ways, PTC is a prototypical...

Knowledge Base Digest: March 7, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...