Knowledge Base Digest: January 10, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Product Doc landing pages: New design to help you find answers faster

When you look for information about how to use our products, you want to find the content that is most appropriate for the tasks you need to perform. You likely don't want to navigate to multiple site...

Configure mid-server to accommodate a mixture of ports for SSH discovery/mapping

Ever faced the problem of having a non-standard port numbers for SSH or mixture of ports for SSHIn this post, I'm going to brief about how to configure the mid server to accommodate the discovery need...

Limit the Number of Users with the Admin Role

As system administrator, you may find that your instance requires administration within various applications. The key is to delegate these tasks to other users. For example, Tom manages the Service Ca...

Knowledge Base Digest: January 3, 2017

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Five AI and machine learning predictions for enterprise IT in 2017

Lao Tzu, 6th century Chinese philosopher, spoke truth that should dissuade me from what I'm about to share: "Those who have knowledge, don't predict. Those who predict, don't have knowledge." Nils Boh...

Knowledge Base Digest: December 29, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Burst Your Bubble and Test

I was chatting with a customer the other day who mentioned they had more than a million visits to their portal in 2016 (a CMS portal built on ServiceNow). ONE MILLION. Most companies would love to hav...

Scripted Audits & Orchestration - An approach to run compliance audits on your virtual assets

Virtualization became one of the biggest game-changers in the IT industry, Across the world, organizations of every size are making the move to virtual, cloud-based and hybrid systems that cut down th...

Re-Inventing the Way We Work: Lessons Learned in 2016

It's an understatement to call 2016 a year of turning points. The way we work and the way we interact with our customers is changing. Modern employees are demanding that the latest technologies be int...

Best of 2016: 10 most popular implementation product docs

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Product Documentation is home for ServiceNow's official implementation informati...

Knowledge Base Digest: December 20, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up to date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Enterprise Cloudcast: Why the SaaS Model Wins

Welcome to the last few weeks of 2016! As we wind down the calendar year, I wanted to share our latest Enterprise Cloudcast that focuses on why the SaaS model will win for the enterprise. You can find...

ITSM Guides for ServiceNow ITSM customers

Today we're introducing ITSM Guides, focused on providing clear answers to common questions related to the ServiceNow platform. You will find a collection of resources, clearly organized by topic and ...

The Enterprise Cloudcast: Why the Saas Model Wins, Get the Picture? Episode 7

In this 7th Episode of the Enterprise CloudCast, @Allan Leinwand, ServiceNow CTO, discusses Cloud Architecture software as a service (Saas) model wins for the Enterprise. Be sure to subscribe to the T...

Release Notes your way: Downloadable and Sortable

Release notes are the most-read docs we deliver at ServiceNow. We know how much customers rely on release notes to evaluate patches and find out what's been fixed. Over the past year, we've added more...

Best of 2016: 10 most popular Knowledge article solutions and workarounds

While the community is a great resource for customer testimonials and unconventional solutions around the platform, the Knowledge Base is home for ServiceNow-created content. In the Knowledge Base you...

Knowledge Base Digest: December 13, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow Learning Library Demo

Our Learning Library has been out for a few months now and we've got some decent traction from early adopters. However, I think one thing that's preventing people from jumping in is knowing exactly wh...

ServiceNow HackNow London 2016

Enterprise cloud company ServiceNow hosted its last #HackNow developer hackathon of 2016 on a pleasingly mild December day, at the firm's UK office in London's St Paul's Cathedral area.Coding directly...