Scripted REST APIs - Part 2

In my last blog I provided the Example of POST method to update the values, I hope it provided the basic idea of Scripted REST APIs. In this I am sharing an example of GET method i.e to retrieve data ...

ServiceNow Has the Highest Projected Adoption of Any HR Service Delivery Vendor: Sierra-Cedar 2016-2017 HR Systems Survey

In what is consistently recognized as the longest running, most widely distributed, and most highly participated research effort in the HR industry, Sierra-Cedar found that ServiceNow has the highest ...

Learning Library Carves Out More Content!

We have added more content to our ServiceNow Learning Library - check it out! by following these 2 easy steps:Log into the Learning Portal here: ServiceNow (External) - Prod - Signing in...Search for ...

Knowledge Base Digest: October 25, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Value of Certified Applications from the ServiceNow Store

I'm about to embark on an epic global voyage to visit some of my favorite partners and customers at the international NOWForums: NOWForum Enterprise Service Management | ServiceNow and one of the most...

Work Hacks: How to Turn Problems Into Opportunities

At ServiceNow, we gain incredible inspiration from our customers every day. To celebrate #GetToKnowYourCustomersDay, we are spotlighting innovation and business transformation at Envision Healthcare, ...

Add value NOW: DevOps & Service Management Action Steps

We hear tales of Google, Amazon, Facebook and others deploying hundreds of times a day to production, but how can this be possible? Everyone knows that with every code push we open ourselves up to ris...

#HackNow - Inspires massive Createathon16 event across India

I am very fortunate in my role to work with the brightest and best people and organizations across the world. Cognizant really shines in this space. Working together through our partnership, we are in...

Knowledge Base Digest: October 18, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The CMDB Unicorn: Consolidated, High-Quality Infrastructure Data

Visibility into IT infrastructure is mission-critical for IT teams and the enterprise. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more...

Real Deal: Saving \$1M with ServiceNow

If you are in the IT department of any sizable company, I bet you can relate to this situation. There are too many tools providing information, too many redundant processes taking up your time and too...

Scripted Rest APIs - Part 1

This module/feature was newly introduced from Geneva release. I did a small POC to learn about it which I am going to share with you all. It has all the detailed steps for those who want to get hands ...

Analytics - You get what you measure!

We made it, the 5th and final blog of the series. The other 4 can be found at the bottom of this blurb.As is tradition, lets start with a definition:The discovery and communication of meaningful patte...

NowForum Amsterdam 2016 — Ervaar de Service Revolutie

Op 25 oktober opent de Amsterdamse Beurs van Berlage haar deuren voor het belangrijkste Service Management evenement van de Benelux: NowForum Amsterdam 2016. REGISTREERDe feedback van deelnemers aan d...

Knowledge Base Digest: October 11, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Data Sampling Techniques Part 4: GRC

Last time, we saw how statistical sampling techniques can be used for data certification, using a fictitious CMDB as an example. We also saw how sample size is calculated and how results are interpret...

Book Report - You Don't Know JS: Up & Going

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNERAssumes having a beginner level of knowledge and/or familiarity w...

Microsoft Ignite Recap: Avoid Cloud Sprawl with Visibility and Control

Last week, our team exhibited at Microsoft Ignite, where we met with customers who stopped by our booth and presented a theater session, Bringing IT Best Practices to Microsoft Azure.We also demoed ou...

Trying To Bring Your HR Services Into the Modern Age — HR Tech 2016

Is your HR team spending too much time answering routine employee questions?Do you want to enhance the HR service experience you give your employees?Do you struggle with enterprise-wide processes such...

How to write a new Service Mapping pattern - Where's the starting point?

So, you want to understand how to start to write a new pattern.But…how the heck, do you get started? Where's the starting point?Maybe you should just forget it — it's too complicated!Well, hold on. I ...