CMDB Identification and Reconciliation

The Configuration Management Database (CMDB) The CMDB is a powerful single system of record of configuration items (CIs). It is not just a database with information on all the CIs such as hardware, so...

Improve Customer Service and Operations for Cloud Companies with ServiceNow Customer Service Management

Demand for cloud computing software and applications has been on a steady rise in recent years because of the many benefits it offers to businesses of all sizes and types. Cloud vendors usually offer ...

EY Shares How They Transformed HR Service Delivery Using ServiceNow

At the start of his NowForum session in London, Daniele Colombo, Assistant Director HR Services at Ernst & Young, asked the audience how many of their HR service functions still used spreadsheets to t...

Knowledge Base Digest: November 1, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Thank you all for a phenomenal NowForum London 2016!

NowForum London. What started as a local ServiceNow get-together in The Mermaid in 2013, with 660 participants, has since evolved to a leading Service Management industry tradeshow with more than 1800...

Scripted REST APIs - Part 2

In my last blog I provided the Example of POST method to update the values, I hope it provided the basic idea of Scripted REST APIs. In this I am sharing an example of GET method i.e to retrieve data ...

ServiceNow Has the Highest Projected Adoption of Any HR Service Delivery Vendor: Sierra-Cedar 2016-2017 HR Systems Survey

In what is consistently recognized as the longest running, most widely distributed, and most highly participated research effort in the HR industry, Sierra-Cedar found that ServiceNow has the highest ...

Learning Library Carves Out More Content!

We have added more content to our ServiceNow Learning Library - check it out! by following these 2 easy steps:Log into the Learning Portal here: ServiceNow (External) - Prod - Signing in...Search for ...

Knowledge Base Digest: October 25, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The Value of Certified Applications from the ServiceNow Store

I'm about to embark on an epic global voyage to visit some of my favorite partners and customers at the international NOWForums: NOWForum Enterprise Service Management | ServiceNow and one of the most...

Work Hacks: How to Turn Problems Into Opportunities

At ServiceNow, we gain incredible inspiration from our customers every day. To celebrate #GetToKnowYourCustomersDay, we are spotlighting innovation and business transformation at Envision Healthcare, ...

Add value NOW: DevOps & Service Management Action Steps

We hear tales of Google, Amazon, Facebook and others deploying hundreds of times a day to production, but how can this be possible? Everyone knows that with every code push we open ourselves up to ris...

#HackNow - Inspires massive Createathon16 event across India

I am very fortunate in my role to work with the brightest and best people and organizations across the world. Cognizant really shines in this space. Working together through our partnership, we are in...

Knowledge Base Digest: October 18, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

The CMDB Unicorn: Consolidated, High-Quality Infrastructure Data

Visibility into IT infrastructure is mission-critical for IT teams and the enterprise. This sought-after visibility, however, is remarkably elusive. IT infrastructure continues to grow and become more...

Real Deal: Saving \$1M with ServiceNow

If you are in the IT department of any sizable company, I bet you can relate to this situation. There are too many tools providing information, too many redundant processes taking up your time and too...

Scripted Rest APIs - Part 1

This module/feature was newly introduced from Geneva release. I did a small POC to learn about it which I am going to share with you all. It has all the detailed steps for those who want to get hands ...

Analytics - You get what you measure!

We made it, the 5th and final blog of the series. The other 4 can be found at the bottom of this blurb.As is tradition, lets start with a definition:The discovery and communication of meaningful patte...

NowForum Amsterdam 2016 — Ervaar de Service Revolutie

Op 25 oktober opent de Amsterdamse Beurs van Berlage haar deuren voor het belangrijkste Service Management evenement van de Benelux: NowForum Amsterdam 2016. REGISTREERDe feedback van deelnemers aan d...

Knowledge Base Digest: October 11, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...