Knowledge Base Digest: September 20, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Customize Incident Fields With Alert Rule

Customize Incident Fields With Alert Rule ServiceNow's Event Management helps our customers identify health issues across the datacenter through a single management console. It provides intelligent ev...

NowForum 2016 — Meet Our Customers & Be Inspired

If there's one place where all things ServiceNow come together in your local market, it's NowForum. All under one roof for the full day. Our local teams, executives, subject matter experts, partners —...

#IAmACreator: Linda Kendrick, State of Iowa

ServiceNow developers around the world are creating innovative applications that change the way work gets done. These apps have transformed the student experience at universities, improved collaborati...

Interview with Mike Allen - MVP and Community Top Contributor

Meet Mike Allen! We recently had the opportunity to talk with one of the Community's Leading Top Contributor and Community MVP, Mike Allen With a long history in operational support as a systems engin...

Secure credentials with CyberArk

About a month ago, my good colleague, Angelo Nappi, wrote a great post on the Importance of Credential Management outlining some important points around managing credentials securely. It got me thinki...

Preserve performance by halting excessive logging in syslog tables

The primary system log transaction table in a ServiceNow instance is the syslog transaction table. This table logs information in regard to imports, workflows, configurations, errors and warnings as w...

Notify, get it configured with 2 simple examples

Why would you use Notify? Notify enables your organization (with a Twilio account) to send notifications using text and voice messages. You can have bi-directional notifications with workflows in plac...

Find more information about (Legacy) Notify

ServiceNow ® Notify provides SMS and voice channels on the ServiceNow platform for communicating internally with team members and externally with customers and contractors. Combined with On-Call Sched...

Knowledge Base Digest: September 13, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow Store UX Levels Up

Sometime last night the ServiceNow Store got better looking with a new UI and other cool stuff. This means an upgraded experience for customers and improved merchandising for partners.Highlights of wh...

How Servicenow aligns with ITIL Event Management Best Practice

How Servicenow aligns with ITIL Event Management Best PracticeEvents, Events Events!! Everything in our environment, in some way, correlates to an Event.- CPU is high- Memory Low- Application up/down-...

of ITIL and 80's Music Pt 1 - (or, if ITIL processes had Theme songs)

Incident Mgmt and... Look, if you want to make something important, give it some theme music. And if anyone is gonna give the ITIL processes a theme-song, well, why not me?And Incident Management? If ...

Knowledge Base Digest: September 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

5 Fun Facts About ServiceNow

The ServiceNow platform is easy to learn, and comprehensive to master. Developers must understand Business Rules, Script Includes, UI Macros, Client Scripts, and more elements to fully harness the pow...

Cloud Management Overview and Expanding AWS Discovery Part 2

Previously I wrote a post on expanding Service Now's property collection for AWS discovery using a nested property as an example, this required a small amount of scripting but I mentioned that retriev...

NowForum 2016 — Experience the Service Revolution

Over the last 4 years, NowForum grew into the largest series of IT Service Management events outside of the US. In most markets, NowForum is the biggest ITSM show around — and you wouldn't expect anyt...

Future of Work: Customer Service in the IoT Era

Today's customers are demanding seamless service across all channels. And while most companies aim to provide great customer service, many lack the ability to deliver it. With the increasing mix of co...

One Platform. Infinite Possibilities.

On August 3rd, just five quarters (that's 1.25 years) after opening at Knowledge15, the ServiceNow Store reached 200 certified and published apps. 200 apps in 15 categories from 118 Technology Partner...

Knowledge Base Digest: August 30, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...