Now Serving: More Learning Library content!

ServiceNow Learning Library latest additions. See here for courses.

Using export sets for SFTP file transfer

Exports sets is introduced from Geneva and provide a great way to export reports to the MID server. Creating export set is quite simple and self explanatory. I will be focusing on some main points whi...

Knowledge Base Digest: November 22, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

#HackNow - What an inspiration!

We made it! Two epic events in the space of 4 days, with so much innovation and creativity, its difficult to know where to start.First up, a truly huge event with an incredible partner in Cognizant. W...

Knowledge Base Digest: November 15, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

ServiceNow ACLs and Security : Understanding root_rule

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. In Past, I was working on 'Geneva' instance to understand the ACLs for "HR" application.I h...

Coming in Istanbul - Change Advisory Board (CAB) Workbench

As the release of Istanbul approaches, I want to introduce a new feature the ITSM team has been working on to enhance your Change Advisory Board process. The feature is called CAB Workbench and will b...

When the Status Quo doesn't cut it, IT as a catalyst for business growth

Life is tough in the modern IT department. In fact, life is so tough that delivering a reliable and uniform level of performance is no longer enough. This reality check was delivered by ServiceNow's J...

Killing PowerPoint, not too softly

Killing PowerPoint, not too softlyServiceNow's NowForum London 2016 featured a good proportion of hands-on labs as well as applied sessions delivered to serve the practical needs of users across a var...

Stepping inside the partner ecosystem at the ServiceNow NowForum

ServiceNow is a company that prides itself on collaboration and communication. No surprise then that the firm spends a good proportion of its NowForum event series working with its partners to ensure ...

What the STEM Gap Means For the Future of Innovation

At ServiceNow, we are inspired by every person who turns new ideas into reality. To celebrate #NationalSTEMDay, we are spotlighting organizations that are actively working to close the STEM gap and pr...

Step up your knowledge of our ServiceNow platform - updates to the Learning Library

A number of customers and partners have already started to take advantage of our ServiceNow Learning Library. Now this isn't your average "library" of on-demand technical training content. We have bee...

Knowledge Base Digest: November 8, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Community spirit: in conversation with a ServiceNow MVP

t_anurag is Community MVP and Technical Specialist at Capgemini UK, working specifically on ServiceNow platform implementations. A ServiceNow 'veteran' of some five years now, Tripathi is rightly hono...

Connected Experiences Inside The Service Revolution

Enterprise cloud company ServiceNow wrapped up its October 2016 event season by staging its NowForum conference and exhibition at London's ExCeL complex. Following sister events in Paris, Frankfurt an...

CMDB Identification and Reconciliation

The Configuration Management Database (CMDB) The CMDB is a powerful single system of record of configuration items (CIs). It is not just a database with information on all the CIs such as hardware, so...

Improve Customer Service and Operations for Cloud Companies with ServiceNow Customer Service Management

Demand for cloud computing software and applications has been on a steady rise in recent years because of the many benefits it offers to businesses of all sizes and types. Cloud vendors usually offer ...

EY Shares How They Transformed HR Service Delivery Using ServiceNow

At the start of his NowForum session in London, Daniele Colombo, Assistant Director HR Services at Ernst & Young, asked the audience how many of their HR service functions still used spreadsheets to t...

Knowledge Base Digest: November 1, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Thank you all for a phenomenal NowForum London 2016!

NowForum London. What started as a local ServiceNow get-together in The Mermaid in 2013, with 660 participants, has since evolved to a leading Service Management industry tradeshow with more than 1800...