Data Sampling Techniques Part 4: GRC

Last time, we saw how statistical sampling techniques can be used for data certification, using a fictitious CMDB as an example. We also saw how sample size is calculated and how results are interpret...

Book Report - You Don't Know JS: Up & Going

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNERAssumes having a beginner level of knowledge and/or familiarity w...

Microsoft Ignite Recap: Avoid Cloud Sprawl with Visibility and Control

Last week, our team exhibited at Microsoft Ignite, where we met with customers who stopped by our booth and presented a theater session, Bringing IT Best Practices to Microsoft Azure.We also demoed ou...

Trying To Bring Your HR Services Into the Modern Age — HR Tech 2016

Is your HR team spending too much time answering routine employee questions?Do you want to enhance the HR service experience you give your employees?Do you struggle with enterprise-wide processes such...

How to write a new Service Mapping pattern - Where's the starting point?

So, you want to understand how to start to write a new pattern.But…how the heck, do you get started? Where's the starting point?Maybe you should just forget it — it's too complicated!Well, hold on. I ...

When Configuration Items Go Stale

Imagine What would happen if your IT Asset reports reported dozens of extra machines in the data center that didn't exist? Your company might pay tens of thousands of dollars on extra maintenance. Dec...

Knowledge Base Digest: October 4, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Let's learn a little about Regular Expressions...

Hi Friends , It's my first blog and it may seem to be a small topic to write about but its surely an important concept in coding. I have seen quite a lot of posts (in community) and usage in Service N...

Are we good? Yeah, we are good.....

In the 4th blog of this 5 part series, lets talk about assurance. In my last update, we spoke about delivery and all aspects of managing the outcomes. Now we actually have to prove through action and ...

Top 10 most viewed Known Errors: September 2016

Before we head into October, here's a round-up of the Known Error articles with the highest views for this past month. If any of these KEs affect you, try the workaround or upgrade to a version that i...

Experience the Service Revolution: NowForum comes to Europe in October

For today's consumer, getting things done has never been easier. The consumer has a world of choice at his or her fingertips and a keen desire to engage with those brands that make their busy lives ha...

Book Report - JavaScript - The Good Parts

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER to ADVANCED NOTE: I consider this to be a Beginner to Advanced b...

Customer Service Management the ServiceNow Way: To Do Digital, Be Digital.

Wouldn't it be great if the technology we use to serve our internal customers could also serve to delight our external users — the end-customer? If it's all about delivering enterprise-class, integrat...

ITOM Event Management - Using Maps on Event Dashboards

In the last blog article, I talked about the need to tailor business service monitoring dashboards to cater for the specific needs of your audience. People want to see meaningful information depicted ...

ITOM Event Management - Adding your own Prioritization Filters to the Event Dashboard

The ServiceNow Event Management application is supplied with several monitoring dashboards. These enable IT organizations to monitor the health, availability and levels of business service provided to...

Data Sampling Techniques Part 3: CMDB Data Quality

Last time, we saw how Data Certification and Independent Review/Audit are used to ensure CMDB data quality. We also saw how statistical sampling may be used for Data Certification and it can almost al...

Workday Rising Recap: Overstock Shares How They Achieved Enterprise-Wide Onboarding Using ServiceNow

Many organizations have implemented onboarding applications in the hopes of helping new hires "hit the ground running" and reduce time-to-productivity. However, most of these applications focus solely...

Mitigating frequent Firewall changes with Automation and Orchestration

In today's world, organizations come in all shapes and sizes, and they all use different technologies to manage their business needs. They are dependent on public cloud or private cloud or a combinati...

CreatorCon Challenge is Live!

Today ServiceNow Ventures officially threw down the gauntlet and issued the CreatorCon Challenge to early stage enterprise startups.The challenge? Unleash your creativity and awesomeness on the Servic...

Special Delivery...or is it?

In my previous blog we talked about experience, and how it can really shape our habits and actions. So onwards to Step 3, I promise there are not 12 steps, but a little encouragement might help!Servic...