When Configuration Items Go Stale

Imagine What would happen if your IT Asset reports reported dozens of extra machines in the data center that didn't exist? Your company might pay tens of thousands of dollars on extra maintenance. Dec...

Knowledge Base Digest: October 4, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Let's learn a little about Regular Expressions...

Hi Friends , It's my first blog and it may seem to be a small topic to write about but its surely an important concept in coding. I have seen quite a lot of posts (in community) and usage in Service N...

Are we good? Yeah, we are good.....

In the 4th blog of this 5 part series, lets talk about assurance. In my last update, we spoke about delivery and all aspects of managing the outcomes. Now we actually have to prove through action and ...

Top 10 most viewed Known Errors: September 2016

Before we head into October, here's a round-up of the Known Error articles with the highest views for this past month. If any of these KEs affect you, try the workaround or upgrade to a version that i...

Experience the Service Revolution: NowForum comes to Europe in October

For today's consumer, getting things done has never been easier. The consumer has a world of choice at his or her fingertips and a keen desire to engage with those brands that make their busy lives ha...

Book Report - JavaScript - The Good Parts

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER to ADVANCED NOTE: I consider this to be a Beginner to Advanced b...

Customer Service Management the ServiceNow Way: To Do Digital, Be Digital.

Wouldn't it be great if the technology we use to serve our internal customers could also serve to delight our external users — the end-customer? If it's all about delivering enterprise-class, integrat...

ITOM Event Management - Using Maps on Event Dashboards

In the last blog article, I talked about the need to tailor business service monitoring dashboards to cater for the specific needs of your audience. People want to see meaningful information depicted ...

ITOM Event Management - Adding your own Prioritization Filters to the Event Dashboard

The ServiceNow Event Management application is supplied with several monitoring dashboards. These enable IT organizations to monitor the health, availability and levels of business service provided to...

Data Sampling Techniques Part 3: CMDB Data Quality

Last time, we saw how Data Certification and Independent Review/Audit are used to ensure CMDB data quality. We also saw how statistical sampling may be used for Data Certification and it can almost al...

Workday Rising Recap: Overstock Shares How They Achieved Enterprise-Wide Onboarding Using ServiceNow

Many organizations have implemented onboarding applications in the hopes of helping new hires "hit the ground running" and reduce time-to-productivity. However, most of these applications focus solely...

Mitigating frequent Firewall changes with Automation and Orchestration

In today's world, organizations come in all shapes and sizes, and they all use different technologies to manage their business needs. They are dependent on public cloud or private cloud or a combinati...

CreatorCon Challenge is Live!

Today ServiceNow Ventures officially threw down the gauntlet and issued the CreatorCon Challenge to early stage enterprise startups.The challenge? Unleash your creativity and awesomeness on the Servic...

Special Delivery...or is it?

In my previous blog we talked about experience, and how it can really shape our habits and actions. So onwards to Step 3, I promise there are not 12 steps, but a little encouragement might help!Servic...

Knowledge Base Digest: September 27, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Best practice for configuring UNIX sudoers file for ServiceMapping and Discovery

In the following of the @Importance of Credential Management published by my colleagues Anders and Angelo Nappi about the importance of Credential Management, I want to share the best practice for con...

Bringing self-service, governance and cost visibility to Microsoft Azure in the Enterprise (Live Demos at Microsoft Ignite)

Earlier this year ServiceNow announced our cloud management solution supporting Microsoft Azure. And since this resonated well with our customers, we continue to collaborate with Microsoft to strength...

Data Sampling Techniques Part 1: Statistical Sampling

The 2016 U.S. presidential election is less than two months away and the campaigns are intensifying as the Election Day draws near. According to recent reports, it appears that the candidates are lock...

Education Services adds more content to the Learning Library

In case you missed it, we recently added new content to our new Learning Library. We started off with an 8-hour technical training course on Event Management. As of today, we have added several more o...