Book Report - JavaScript - The Good Parts

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER to ADVANCED NOTE: I consider this to be a Beginner to Advanced b...

Customer Service Management the ServiceNow Way: To Do Digital, Be Digital.

Wouldn't it be great if the technology we use to serve our internal customers could also serve to delight our external users — the end-customer? If it's all about delivering enterprise-class, integrat...

ITOM Event Management - Using Maps on Event Dashboards

In the last blog article, I talked about the need to tailor business service monitoring dashboards to cater for the specific needs of your audience. People want to see meaningful information depicted ...

ITOM Event Management - Adding your own Prioritization Filters to the Event Dashboard

The ServiceNow Event Management application is supplied with several monitoring dashboards. These enable IT organizations to monitor the health, availability and levels of business service provided to...

Data Sampling Techniques Part 3: CMDB Data Quality

Last time, we saw how Data Certification and Independent Review/Audit are used to ensure CMDB data quality. We also saw how statistical sampling may be used for Data Certification and it can almost al...

Workday Rising Recap: Overstock Shares How They Achieved Enterprise-Wide Onboarding Using ServiceNow

Many organizations have implemented onboarding applications in the hopes of helping new hires "hit the ground running" and reduce time-to-productivity. However, most of these applications focus solely...

Mitigating frequent Firewall changes with Automation and Orchestration

In today's world, organizations come in all shapes and sizes, and they all use different technologies to manage their business needs. They are dependent on public cloud or private cloud or a combinati...

CreatorCon Challenge is Live!

Today ServiceNow Ventures officially threw down the gauntlet and issued the CreatorCon Challenge to early stage enterprise startups.The challenge? Unleash your creativity and awesomeness on the Servic...

Special Delivery...or is it?

In my previous blog we talked about experience, and how it can really shape our habits and actions. So onwards to Step 3, I promise there are not 12 steps, but a little encouragement might help!Servic...

Knowledge Base Digest: September 27, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Best practice for configuring UNIX sudoers file for ServiceMapping and Discovery

In the following of the @Importance of Credential Management published by my colleagues Anders and Angelo Nappi about the importance of Credential Management, I want to share the best practice for con...

Bringing self-service, governance and cost visibility to Microsoft Azure in the Enterprise (Live Demos at Microsoft Ignite)

Earlier this year ServiceNow announced our cloud management solution supporting Microsoft Azure. And since this resonated well with our customers, we continue to collaborate with Microsoft to strength...

Data Sampling Techniques Part 1: Statistical Sampling

The 2016 U.S. presidential election is less than two months away and the campaigns are intensifying as the Election Day draws near. According to recent reports, it appears that the candidates are lock...

Education Services adds more content to the Learning Library

In case you missed it, we recently added new content to our new Learning Library. We started off with an 8-hour technical training course on Event Management. As of today, we have added several more o...

Clinton vs. Trump and Data Sampling Techniques Part 2: CMDB Data Quality

Last time, we saw how statistical sampling was used in an election poll: among the population size of 133 million likely voters, a sample size of 786 was used to show the percentage of votes for each ...

D3 Meets Service Portal - Part 2

This post is going to build on my previous post. If you are wanting to follow along in your own instance you will probably have an easier time if you work through the first post before beginning this ...

D3 Meets Service Portal

In this post, we're going to create a Service Portal Widget that uses D3.js to create a basic bar chart. My hope is that by the end of this you will have a basic understanding of how to create a custo...

#NowForum 2016 — Final agendas posted

We're happy to announce that we finalized the agendas for our 4 upcoming European NowForum events in Paris (4-Oct), Frankfurt (6-Oct), Amsterdam (25-Oct) and London (27-Oct). NowForum Paris — AgendaNo...

Clinton vs. Trump and Data Sampling Techniques

The 2016 U.S. presidential election is less than two months away and the campaigns are intensifying as the Election Day draws near. According to recent reports, it appears that Clinton and Trump are l...

Three ways ServiceNow HR delivers value to Workday customers

Originally posted on ServiceMattersAs companies move to the cloud for their core functions, interoperability between key platforms will drive efficiencies across the enterprise.That's why I'm excited ...