How does the magic from extend table work?

Was thinking about how does this with "extends table" works. That thing you can choose when you create your own table. How does it work, what are the pros, cons and is there some magic in the end that...

Can you get Pokemon Poliwag from reading ITIL?

No. No, seriously. You can't. On the other hand if you are parked at a PokeStop while reading this you can pause every couple min to spin the spinner and collect some stuff. Go Ahead. I'll wait. OK no...

ServiceNow 100 Article Collection - One Year Anniversary

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. ____________________________________________________________________________ Wow! Well, who...

Preparing for CLEXIT: What's You Enterprise's Cloud Exit Strategy?

If you're a new customer of ServiceNow, or just planning to make the switch to the ServiceNow platform, your organization may have multiple cloud platforms in use that will soon be unnecessary and red...

The light problem and how to solve it

This is my introduction blog which I will keep short (and above the fold). Back in 2005 I started my career. My first job was as a systems administrator and working on the help desk. It was often a ch...

The Cloudcast: Multi-Instance vs. Multi-Tenancy in SaaS

I was recently a guest on the Cloudcast hosted by Brian Gracely. You can hear this new podcast here:The Cloudcast: The Cloudcast #259 - Multi-Instance vs. Multi-Tenancy in SaaSIt was a great wide-rang...

Taxonomy - What is that all about?

As a follow on from the previous blog 'What is a Service anyway?'@, we step into the first topic, Taxonomy!A classification scheme for services that establishes defined patterns of conduct, reusable b...

Knowledge Base Digest: July 20, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

9 Great Free Resources for ServiceNow Professionals

From Day 1, ServiceNow has really been at the forefront of making it easy for users to access information and learn about the platform. Remember when it was a radical idea to put your product document...

New in Helsinki: CMDB Health Dashboard

Many of us go to the doctor on a regular basis for health check ups to help us determine where we are with our health, and decide if we need to take any action to ensure we remain healthy. The same is...

Knowledge Base Digest: July 12, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Service-Aware Incident Notifications

One of the major goals of the ServiceNow IT Operations Management portfolio is bringing business context to IT tools and processes. Service Mapping is one of the main ways this is achieved. By mapping...

Lets make GlideAjax a little more dynamic

For some time ago I sat and were fouling around with how to populate fields on a catalog item. The thing is that we have our standard changes as catalog items. And depending if it was a call, incident...

HELSINKI: What's New for Developers - Watch Me Demo!

Before the 4th of July holiday, I was involved in a webinar to demonstrate the developer features of the Helsinki release. We had some Webex issues with that session, and I was only able to share my s...

Enable Near Real Time CMDB Updates in AWS

In a standard configuration of Cloud Management with Amazon Web Services, a discovery schedule is configured to run daily or semi-daily. However, things move quickly in the cloud and an organization's...

Knowledge Base Digest: July 7, 2016

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Calling All Student Coders (And Wannabes Too)

The following post was authored by Aditi Munshi at Stave. The original article can be found at Calling All Student Coders (and Wannabes Too)Next week marks the beginning of SPARK's San Diego Programmi...

Which incident is attached to which knowledge article?

So, the question has been asked: I can attach an article to an incident, but how can I see which incidents has been attached to a specific article. Before I go on, I would like to mention that I have ...

Semaphore queue "leaking" due to RESTAPIProcessor exception

The semaphore queue depth reaches the max queue depth (150 or 50, depending on the respective semaphore pool) and the system doesn't allow anymore requests to come in, thereby by throwing HTTP 429 "Re...

ITOM Event Management - Custom Event Integration

By Simon White and Tony BrantonITOM Practice TeamIntroductionServiceNow's Event Management application enables the consolidation and management of the Enterprise's IT events. Typically, this means cre...