Is your HR team spending too much time answering routine employee questions?Do you want to enhance the HR service experience you give your employees?Do you struggle with enterprise-wide processes such...
So, you want to understand how to start to write a new pattern.But…how the heck, do you get started? Where's the starting point?Maybe you should just forget it — it's too complicated!Well, hold on. I ...
Imagine What would happen if your IT Asset reports reported dozens of extra machines in the data center that didn't exist? Your company might pay tens of thousands of dollars on extra maintenance. Dec...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
Hi Friends , It's my first blog and it may seem to be a small topic to write about but its surely an important concept in coding. I have seen quite a lot of posts (in community) and usage in Service N...
In the 4th blog of this 5 part series, lets talk about assurance. In my last update, we spoke about delivery and all aspects of managing the outcomes. Now we actually have to prove through action and ...
Before we head into October, here's a round-up of the Known Error articles with the highest views for this past month. If any of these KEs affect you, try the workaround or upgrade to a version that i...
For today's consumer, getting things done has never been easier. The consumer has a world of choice at his or her fingertips and a keen desire to engage with those brands that make their busy lives ha...
NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: BEGINNER to ADVANCED NOTE: I consider this to be a Beginner to Advanced b...
Wouldn't it be great if the technology we use to serve our internal customers could also serve to delight our external users — the end-customer? If it's all about delivering enterprise-class, integrat...
In the last blog article, I talked about the need to tailor business service monitoring dashboards to cater for the specific needs of your audience. People want to see meaningful information depicted ...
The ServiceNow Event Management application is supplied with several monitoring dashboards. These enable IT organizations to monitor the health, availability and levels of business service provided to...
Last time, we saw how Data Certification and Independent Review/Audit are used to ensure CMDB data quality. We also saw how statistical sampling may be used for Data Certification and it can almost al...
Many organizations have implemented onboarding applications in the hopes of helping new hires "hit the ground running" and reduce time-to-productivity. However, most of these applications focus solely...
In today's world, organizations come in all shapes and sizes, and they all use different technologies to manage their business needs. They are dependent on public cloud or private cloud or a combinati...
Today ServiceNow Ventures officially threw down the gauntlet and issued the CreatorCon Challenge to early stage enterprise startups.The challenge? Unleash your creativity and awesomeness on the Servic...
In my previous blog we talked about experience, and how it can really shape our habits and actions. So onwards to Step 3, I promise there are not 12 steps, but a little encouragement might help!Servic...
The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...
In the following of the @Importance of Credential Management published by my colleagues Anders and Angelo Nappi about the importance of Credential Management, I want to share the best practice for con...
Earlier this year ServiceNow announced our cloud management solution supporting Microsoft Azure. And since this resonated well with our customers, we continue to collaborate with Microsoft to strength...
on:
Stop guessing which process gets your first AI Age...
on:
An Update on Recently Archived Community Content
on:
Calling all Servicenow Developers! How can we impr...
on:
One Place to Run Your Certificates. Zero Guesswork...
