2) When customer click on the button system will be create new child incident ticket

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Udaykiranv
Tera Contributor

‎02-20-2024 10:33 PM 

 in  script
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Harish KM
Kilo Patron

‎02-20-2024 10:43 PM

HI @Udaykiranv there is a already OOB UI Action for this called, please check, screenshot below

HarishKM_0-1708497769031.png

 

Regards
Harish

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Harish KM
Kilo Patron

‎02-20-2024 10:43 PM

HI @Udaykiranv there is a already OOB UI Action for this called, please check, screenshot below

HarishKM_0-1708497769031.png

 

Regards
Harish
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Dr Atul G- LNG
Tera Patron

‎02-21-2024 01:50 AM

Hi @Udaykiranv 

 

https://youtu.be/E7TAs2ZAIZ0

 

This video will help you to understand OOTB Incident management.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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