3-strike rule implementation in ServiceNow

[Imran Shad]

Hello Community,

We are looking to implement 3-strike rule in ServiceNow which will automatically send out emails to the user if incident or task is in pending status. This should take into reference user's out of office and emails getting out during weekends. Can someone please share a complete guide/ process to build this in ServiceNow?

Appreciate the help in advance.

[Community Alums]

Hi @Imran Shad ,

 Refer to this link and modify as per your requirement :

https://doitwise.com/low-code-no-code-development-implementation-of-a-3-strike-rule/#:~:text=What%20....