Hello all ,
We can not directly trigger event using client script but we can do this by making Ajax call .
I'm sharing here a simple scenario to help us understand this concept easily.
Use case :
On an incident form, when a user changes the "Assigned To" field of an existing incident record, send an immediate alert email to the assignment group manager about the changes before saving the form.
This method can be used to send alert notifications when sensitive data is changed on a form during interactive user sessions.
Answer:
Step 1 : Create event for incident table.
Navigate to - All>System policy>Events>Registry.
Refer following screen shot for field values.
Step 2 : Create email notification for incident table .
Navigate to - All>System notification>Email>Notifications
Refer following screen shot for field values.
2.1-when to send
2.2-Who will receive
2.3 -What it will contain
Step 3 : Create a client callable script include.
Navigate to - All>System definition>Script include
Refer following screen shot for field values.
//Script include script
var email_to_assignment_group_manager = Class.create();
email_to_assignment_group_manager.prototype = Object.extendsObject(AbstractAjaxProcessor, {
triggeremail: function() {
var sysid = this.getParameter('sysparm_recordsys_id');
var incdata = new GlideRecord('incident');
incdata.get(sysid);
gs.eventQueue('emailtomanager',incdata);
return;
},
type: 'email_to_assignment_group_manager'
});
Step 4: Write a on change client script and make ajax call send notification .
Navigate to - All>System definition>Client script.
Refer following screen shot for field values.
// on change client script
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
if (!g_form.isNewRecord()) {
var eventcall = new GlideAjax('email_to_assignment_group_manager');
eventcall.addParam('sysparm_name', 'triggeremail');
eventcall.addParam('sysparm_recordsys_id', g_form.getUniqueValue());
eventcall.getXML();
}
else
return false;
}
Step 5: Now Open an existing incident record and change the value of assigned to user .
Step 6: Validate that email is triggered to Assignment group manager.
Navigate to - All>System logs>Emails.
Check that your email is triggered/send to assignment group manager by refreshing the list . it is an asynchronous call so it will take some time to trigger event.
Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.
Nilesh
