Add audience to a tag

mgoodwin12 · ‎12-12-2023

I have a user who is unable to add a group to a tag from the incident list view. Does any one know why they would be unable to do this?

I had her edit that tag to open it to groups and she isn't able to.

mgoodwin12 · ‎12-13-2023

Hi Sanjiv,

I think I figured it out.

1. The dialogue box wouldn't come up because pop-up windows were blocked in the browser settings and....

2. People were trying to edit a tag that was not owned by them and associate a tag that was already associated.

Thanks for your reponse,

Maria

mgoodwin12 · ‎12-12-2023

Oh wait, I'm sorry, those were two different examples. One was for most recent and the other test. But we got the same result for both.