Add roles to t1 group and t2 group

[Dileep Raju]

As an Incident owner, I want to add below access privileges to the t1 & t2 groups.
1) Ability to report on interaction records
2) Read-Only access to assignment rules
3) Read-only access to incident email logs.
4) Read-only access to service level configurations
5) Ability to cancel Incidents

1. Users in the t1 & t2 groups have read-only access to view existing incident email logs for review.

2. Users in the t1 & t2 groups should have the ability to report on interaction records

3. User in the mentioned groups should have the ability to view the existing assignment rules in read-only mode.

4. Users should not have the capability to modify or alter assignment rules. 

5. Users in the t1 & t2 groups should have 'Read-only access to service level configurations'.

6. Users in the t1 & t2 groups should have the ability to cancel incidents.

Test users
1. ITIL User
2. T1 & T2 Group user

[Danish Bhairag2]

Hi @Dileep Raju ,

Please try the below roles:

1) Ability to report on interaction records - snc_internal
2) Read-Only access to assignment rules - You need to modify the existing ACL depending upon the requirement timeline as it requires  assignment_rule_admin, you can add existing role to the module & create a new Read ACL on assignment rule table & write this below script:

if(gs.getUser().isMemberOf('Group1 Name') || gs.getUser().isMemberOf('Group2 Name')) {// provide sys id or Group name of both groups
answer = true;
}

3) Read-only access to incident email logs. - email_read
4) Read-only access to service level configurations - did not understood clearly what kind of configurations.
5) Ability to cancel Incidents - itil

Thanks,

Danish

[Dileep Raju]

Hi @Danish Bhairag2 
Sorry For late reply
It is not working as expected for 1st point
For 3rd one I could find email_read

[Danish Bhairag2]

Hi @Dileep Raju ,

Apologies along with snc_internal u will also need to provide report_user role for report creation as well. Please check below snip for report roles

Thanks,

Danish

[Dileep Raju]

Hi @Danish Bhairag2 & @Minh Huy Lam Qu 
Thank you for quick reply
Can Someone Please help me Solution for below 2 points please
1) Ability to report on interaction records

3) Read-only access to incident email logs.