Added the incident variable formatter in sow view still not visible on workspace

[Debasis Pati]

Added the incident variable formatter in sow view still not visible on workspace it is visible in the native view but not in the workspace

@Ankur Bawiskar Can you please guide?

Regards,
Debasis

[J Siva]

Hi @Debasis Pati 
In SOW, there is no formatter to distinguish variables from form fields. The variables appear immediately after the form fields. This is the OOB behavior.
Regards,
Siva

[Debasis Pati]

Can we add any differentiator or some tab which will be easily understandable that these are variables not fields of incident table?

[J Siva]

@Debasis Pati 
As a work around have one Rich text label variable (variable set) as a first variable with some value like "Variables" etc..
it'll appear as a differentiator.

OR Create a new section in the form layout named "Variables," and place your formatter within that section.

[Debasis Pati]

so you are saying in the record producer add a rich text label called "Variables" followed by origional varibales of the record producer in order to differentiate .

i want to ask like if i can create a secon itself like note as variables and if i add this fomatter in that tab will this differentiate?

Regards,
Debasis