Adding a new Priority

[Joshua Comeau]

Trying to figure out a way to make a P3 - High but not sure on the selection/adding of choice to make 

looking for ideas:

What if I just added in a selection to be:
Impact: 3- Medium <-- add in this as a new selection

Urgency: 1- High
Priority = P3 High

What other selection could I use for it to be P3-High

[Community Alums]

Please find below the matrix P3 : 

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[Joshua Comeau]

So if we wanted to create a new priority which would be 3 - High / P3 - High

what would you add to the impact and urgency in order to make a P3 - high

[Community Alums]

If I need to create a new priority which would be 3 - High / P3 - High,  I would add : 

impact :1 high and urgency :3 low

impact :3 low and urgency :1 high

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[Joshua Comeau]

My team has mentioned we cannot use existing selection as it would break other tickets in reports tables

Would you happen to know what selection we could create as we would need to figure out how to name and add selection to make a P3 - High thank you for your time and help!

[Community Alums · Accepted solution]

If you are not able to change the OOBT matrix, then i would suggest you to make custom impact, priority and urgency and use the priority look up tool to establish relationship between them.

e.g.: make new impact - "1.5 -Moderately High" and urgency - "1.5 -Moderately High" and use this 2 to establish relationship to P3-high priority.

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