Adding a new Priority

[Joshua Comeau]

Trying to figure out a way to make a P3 - High but not sure on the selection/adding of choice to make 

looking for ideas:

What if I just added in a selection to be:
Impact: 3- Medium <-- add in this as a new selection

Urgency: 1- High
Priority = P3 High

What other selection could I use for it to be P3-High

[AnubhavRitolia]

Hi @Joshua Comeau 

What do you mean by P3-High? Do you want to add any choice to Priority field?

1-Critical, 2-High, 3-Moderate, 4-Low - These are 4 OOTB choice of Priority field.

[Joshua Comeau]

I want to make a custom priority but looking for a wording I could use for a selection 

[Community Alums]

Hi @Joshua Comeau 

Please go to : All > System Policy > Rules > Priority Lookup Rules, edit the priority based on impact and urgency.

Also, to edit P3-moderate to P3-High you can add a new priority / edit the OOTB in sys_choice_list table.

user below query to navigate to priority: 

nameINjavascript&colon;getTableExtensions('sys_metadata')^element=priority

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

[Joshua Comeau]

Would adding in P3-Moderate be the best choice what you put for a selection for impact and urgency to make a priority to P3 - High 

would it not look off?