HI,We have to add another domain to our instance. We want to be able to send an email to open an incident which we are doing now. We are forwarding anew email address from a different domain and ServiceNow is not accepting it. Looking for guidance fr...
Hi Team, I have this requirement where the notification should be sent manager if any member from X group opens an incident at any given time. Is is possible or we should not do it. Thanks in advance.
Response templates provide reusable messages that can be copied to an incident or task forms to provide quick and consistent messages to usersProcedure In the main platform, in the filter navigator type “Response template” to bring up “Response temp...
Hi there is an issue with shceduler oncall rooster even though scheduler and group is active and members are active still when incident got created assignment group is setting but not assigned toplease find the configurations and suggest what is wron...
This is an odd one that I can't wrap my head around.Here is our situation that we are trying to figure out.We have a number "Work Sites" that are our customers. Those sites role up to a General Manager, who has multiple sites.So if Site A, Site B, S...
I have a requirement to get a duration field in incident table, where it calculates the duration from incident created to resolved. I can see an OOB metric definition for the same in instance which calculated the duration.Metric definition name" Cre...
1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...
We are facing an issue where Requested Items (RITMs) are in a closed state (Closed Complete, Closed Incomplete, or Closed Cancelled), but the Active field is still set to true, whereas it should be false.
Hi, Did anyone implemented spike detection for incidents (running near real-time) to provide any abnormal increase? I saw one option as PA and trigger notification on threshold breach but running DC jobs, every 5 mins is not recommended. Any other a...
i need a help where i need to print last 10 incident along with the members as per their assignment group.
Hello,When we click compose in Major incident workbench , in 'To' - incident added to customer watch list should be added automatically .Does anyone has any way to achieve this?
how to hide a particular in group in assignment field in incident form, even when any group member tries to fill in assigned to field, the group shouldn't populate in assignment group field
Hi ,We are implementing Major Incident Management (MIM) in ServiceNow and want to integrate it with Microsoft Teams for real-time notifications.Requirements:How to implement MIM?When a Major Incident is created or updated in ServiceNow, a notificatio...
Hi All, I was exploring the option of adding an ‘Incident Accept’ button to the dropdown. The idea is that during an outage or major issue, users can simply check the corresponding box and select the ‘Accept’ option from the dropdown for quicker hand...
Context / EnvironmentUse case: Reassigning incidents via REST API and adding a work note.Tables involved: incident (standard task table with work_notes).Auth: Integration user (OAuth).Expected author: The actual operator (e.g., demouser) should be sh...
