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Inbound email action - update ticket

Hi, I have a SLA email being sent out to users for a specific custom table record. The target is the Task SLA. I want to know if its possible to update the record which is off a different table by adding an inbound action for this SLA email? In case ...

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reza1921 by Tera Contributor
  • 340 Views
  • 2 replies
  • 0 helpfuls

Resolved! My Team Work

I have two questions:1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?2) In "My Team Work," when searching for "On Hold," it still ap...

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Pedro33 by Tera Contributor
  • 1024 Views
  • 8 replies
  • 0 helpfuls

RITM UI action seems to send out a rejection email

I have a ui action for RITMs that converts to them to incidents and for some reason seems to kick out a rejection email. I have no idea why a rejection email would fire. We have no approvals in this workflow for this catalog item. If anyone can help ...

RBlor by Mega Guru
  • 533 Views
  • 3 replies
  • 2 helpfuls