When initiating a bridge , people/groups who are part of initial window are captured in the 'notify_participant' table, but if a user joins using the bridge link later, the details are not getting captured in 'notify_participant' table. What I unders...
Hi Team, I have a custom table u_sip with a custom String field u_invoice_no (Invoice No.). Requirement:When searching using the value of 'Invoice No. (e.g., 14567)' in the Global Search, the corresponding SIP record should be returned. Current Behav...
Hi @all,I am facing a requirement conflict regarding capturing and reporting on the Hour of Day and Day of Week for Incidents. I need advice on how to handle this platform limitation, or if a viable workaround exists.The Requirements:We have two cust...
I have a restriction on ritm attachment that not more than 256 mb its allowing to attach, we need to attach within 256mb, i have a requirement, once i submit ritm for particular category, i need to attach a file of 300mb that needs to calcuate sha 25...
Can anyone tell me why this script does not update the 'copied' field in the email log. The log statement does display the correct email addresses. (function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Option...
Hi Community, I’m currently working through a requirement and would really appreciate insights or alternative approaches from anyone who may have faced something similar. Requirement:On the Incident [incident] form, we would like the Configuration It...
Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...
I am trying to restore my Twilio campaign that sends P1 alert texts to our staff. It was working, and now it requires an additional approval for A2P 10DLC new requirements. Our A2P 10DLC campaign approval is held up with little-to-no explanation as t...
Hi Experts,I would like to seek your guidance on a client requirement.The client wants to fetch Incident data for a specific assignment group from ServiceNow and display it on a SharePoint Dashboard.I would appreciate your support on the below points...
there are some incidents from xyz company there is one watchlist group I have created one new user and add the user is watchlist group she can be able to see new incidents as a watch lister but not the old oneto see the old incidents she must be add ...
Hi All, My customer has requested to create a MTTR for last 6 months. I am trying to do it by not getting the output. request you to help with the query data and type i can select which shows month wise MTTR. There is field called duration i am calcu...
I have configured a UX List under a menu in my Workspace to display Software Group Incidents.My requirement is:Display only 4 fields in the List View.Display 10 fields in the Form View when a user opens a record from the list.To achieve this, I creat...
Our Service Desk is experiencing an issue where some agents are selecting less complex tickets from the queue while more urgent or complex items are being overlooked. We’re exploring options to address this behavior in a way that is simple to maintai...
Dear All, What is the best approach to configure automatic Incident assignment so that:The Incident is assigned to the Level 1 (L1) Support Group.The Assigned To field is populated using Round Robin among the L1 team members (i.e., auto. assigned)The...
Hello community,I'm trying to assign an incident based on condition and capacity.For ex: Via business rule, whenever an incident is created, based on certain factors automatically group A is assigned to incident when created.My requirement is that wh...
