Hi there, I have a requirement to make comments mandatory if end user tries to reopen the incident by using "Reopen" ui action on service portal. Is it feasible to achieve? if yes the how? if not, could you please share any servicenow document stati...
Is there a way to create a report that aggregates incident record by the same date or same time? For example, if User wants to aggregate incidents created between 1:00 PM and 3:00 PM, they need to count all incidents created during that time window, ...
Hi Forum, We have noticed that Incident Task's priority is not changing when we change the impact and urgency. We even verified the same in OTB (PDI) instance as well. Is it an expected behavior? . If we need to change priority on basis of Impact & u...
I have a custom portal to handle a single knowledge base and it's Article only. We have used the OOB my favourite widget to access the users favourite articles but the fact is that the widget is showing all the fev. articles along Favourite catalog ...
I have a catalog. I'm accessing this from sp portal generally. I also mark this catalog as my favourite, so I'm accessing this from my favourite options rather than search it. But the problem is that the same OOB Favourite widget has also been user i...
Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...
How to build Database View to report Incidents without Outages with specific conditions.Could someone please guide me:How to configure the Database View with a LEFT join so I can capture incidents without outages.How to apply conditions on Incident f...
Hi All,We have 2 instances Source and Target and we have Integrated both for incident creation but for attachments we have created REST Message in source and trying to send the attachment to target.The attachment is getting attached to target record ...
Hi all,I'm struggling to get to a conclusion with this issue I have. I copied a BR that was created with an integration with PagerDuty. The requirement is that a PagerDuty incident should be created if we receive an incident in ServiceNow between the...
I have a requirement where the Assigned to person clicks on 'Send Email' UI Action on SC Task , it sends an email to Requested By & Watch List of Req Item Record. So if the Requested By/Watch List person responds to that email, state of the ticket s...
Hi team, what is the normal time required to load incident form without any customization? thank you,
I have a requirement: typically, scheduled jobs for standard change templates can only be managed by administrators. However, I would like to grant access to a regular user without modifying the existing ACL. Is there a solution for this?"
Hello,I am not able to receive my OTP emails while I try to login to the servicenow university and I asked the support through SSO but it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversati...
Hi,Please explain me how to achieve below task.Create a Client Scripts (onChange) to dynamically filter Assignment Groups based on Caller’s department.
Hello All,I have created ACLs on the sys_template table to provide access for users with the knowledge role to create template records. From the list view (sys_template.LIST), users are able to see the "New" button and can create records without any ...
