Hi Team,I am investigating a duplicate Task SLA issue in our PROD environment and would appreciate any guidance.SLA ConfigurationSLA Definition: TCS MIS Medium Resolution (2 Days)Start ConditionsPriority = MediumAssignment Group.Group Type = TCS MHSA...
How exactly 'Impacted Services/CIs' related list works on Incident form?I have set this property to TRUE 'com.snc.incident.refresh_impacted.include_affected_cis' I have chosen a CI which is associated with 2 Application services.Created a new CI by a...
Hi Team,Requirement:I need to implement a TCSAT survey process for incidents after they are resolved.Scenario:When an incident is moved to Resolved, wait for 24 hours.After 24 hours:If the incident is still in Resolved state:Check whether a survey al...
How to automate the reassignmentof catalog item owner to active managaer by using flow designer,capture the logs based on tasks created
Can we automatically reopen an Incident if the same issue is reported within 7 days of closure instead of creating a new Incident? What would be the best approach?
When clicking button to start MS Team meeting in service operation workspace getting below error. Invalid Access token. Please check your credential aliasTry to delete oauth token from table but still same issue.Able to get token directly from creden...
I have one MRVS, in which there are total 30 fields, which is included in 4 catalogues, Now I have added 10 more fields in the MRVS , but now those 10 fields should be visible in only 1 catalog but not in other three. I tried UI policy on catalog ite...
Hi Community, I need to restrict Incident visibility and edit access based on assignment groups, but my custom security rules are being completely bypassed by Out-of-the-Box (OOB) ACLs.The Requirement:Visibility & Write Access: Users must only be ab...
We recognized a problem that we need to resolve with email notifications when comments are added to Sctasks. If I have been assigned an Sctask and Bob comments on it, I do not receive an email notification. Can someone point me in the direction of wh...
I need an audit trail where its visible to org that who has downloaded an attachment or exported the incidents report from ServiceNow @Incident
Hi Experts, There is a incident ticket assignment group is ServiceDesk than my SLA Definition assignment group is also ServiceDesk. Now I change my assignment group to network now my all SLA definition assignment group also changing to network group....
How can I hide the "New" UI Action on a related list based on the parent record's state?On the Incident form, we have a related list showing Child Incidents. This related list includes a "New" UI Action (button). I want to hide this "New" button when...
Hi All,Regarding the business rule 'incident autoclose' business rule .We are facing issue to find out how this is getting triggered as of now we dont have any trigger conditions 2. Also , I have checked for the 'Autoclose Incidents' scheduled job we...
HI, In the worknotes, the default behavior is to get the list of user records by Name field using @[name] as shown in the snapshot. We need to search by @ userid or email address instead of Name field. How can we do this
Hi,We already have the ServiceNow for Teams bot configured in Microsoft Teams. We now have a requirement to create a new actionable notification that includes Accept and Reject buttons. When a user clicks either button, the corresponding updates sho...
