What is the Formula in Form Builder
What is the Formula in Form Builder
Forum Posts
How to populate alert open date on 'Detection Time' field in the incident form.
How to populate alert open date on 'Detection Time' field in the incident form when ever alert attached in the incident. I have tried below before Business Rules script but doesn't works: Please suggest // If an alert is attached to the incidentif (...
Resolved! Form header in the Incident form of CSM workspace is not displaying field values
Hi Everyone, In the form header of the incident form of CSM Workspace, I want to display fields like state, priority, major incident state.I navigated to the form header and added the fields in the related list Link: https://<instance_name>.service-n...
Attachment Preview Issue on the Incident
Hello,we are experiencing an issue with image attachments in ServiceNow. So when customer is sharing the imgae of two different type:.jpg files are displayed correctly in both Workspace and Classic UI as preview.jpeg files are not previewed (in Works...
Resolved! When assignment group type is Test integration user then category and subcategoryis mandatory
Hello Community,We have the following requirement: When creating an Incident, if the Assignment Group type is “Test Integration User”, then Category and Subcategory must be mandatory. If the Assignment Group is changed later and the new group does n...
Resolved! How to populate parent incident creation date on detection field in the incident form.
How to populate parent incident creation date on 'detection field' in the incident form in the servicenow I have tried below script on Business Rule but did not works for me. Please suggest achieve on this requirement. (function executeRule(current, ...
Form Builder - Hide Header Annotation
Hello there, I am trying to understand if I am able to hide an annotation (Header Text) from my incident form/view: Test The scenario (UI policies applied to the fields):If the Funded File field is set to "none", the Header Text annotation and the tw...
dumbs for CSA
Hi Everyone,Can anyone share me the dumbs for the CSA exam in 2026.Regards,Hemalatha M
Resolved! Attachment from Email not getting attached to Incident
Requirement is: Whenever anybody sends an email to xxx@servicenow.com, incident ticket is created. Incident is getting created successfully but the attachment is not getting attached in the incident. All of these is happening from a flow design. I t...
My Cases under My List is showing all cases in CSM portal
On CSM portal, when we go to section My List -> My Cases. It is showing all the case instead of my cases(Contact is me OR Contact is logged in user). When i impersonated a contact - A contact should not have access to other cases, The filter shows on...
Request Item assigned to group email notification issue
Hello community I have an email notification once a RITM ticket is assigned to a group, but it is still not being triggered. I tested most of the conditions and scenarios but it is still not working ..is it a bug in ServiceNow ? or an ongoing issue?...
Assistance Required: Microsoft Teams Integration with MIM Workbench
Description:Hi Team,I need assistance in setting up the Microsoft Teams integration in ServiceNow to enable initiating Teams calls directly from the Major Incident Management (MIM) Workbench.Requirement:Ability to start or join Microsoft Teams calls ...
What does PA indicator "Average age of open incidents" trying to show the data, which is an OOB ?
Good afternoon.!We have an OOB PA indicator called the "Average age open incidents". It is fetching the data, but I cannot understand what does that data mean. We are able to fetch the data based on Assignment group. Also, it does not show the ticket...
How to configure in ServiceNow to export the incident record data to Word in ServiceNow
How to configure in ServiceNow to export the incident data to Word in ServiceNow
Issue with Visibility of New Fiscal Period in Incident Table
Hello Experts, I have created a new fiscal period to generate data for the interval of April to March and named it "Fiscal Year."Under the calendars for packages, I have added the Incident Management and Change Request packages. I am able to access t...
