Forum Posts
Resolved! Record Producer Issue
I have created a record Producer.In that i have added variable of type multi line Textwhen i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?
Resolved! Update Short Description When Work Notes Are Updated
RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
once RITM created and after approval sc task is created and sc task created by is the one who approv
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
Incident Report by Subject but subject has App23 and App30 to differentiate them
Is it possible to make an incident report to group incidents by subjects and that only thing that differentiates them is wording that they have like App23 and App30?
create a auto reply to people replying to closed incident email notifications.
I want to create an auto reply to people who reply via email to closed incidents. I was hoping to do this via inbound action but I don't have a state button. I did try to create a BR, but that ended up working only to people who comment on the actua...
Resolved! Approval button role clarification
OOB Approve/reject button is visible to approval_admin role.So necessarily I have to give the role to any user who needs to approve/reject.But if I grant this role, this user can approve/reject any of the approval not tagged to him as well. ...
Resolved! Create change request declarative action not setting parent as incident
In serice operation workspace for incident there is a declarative action called "Create change request" when clicked on it it opens the change rfc page to select which type of change request i want to create either normal or emergency once i select a...
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Hello, In an incident record, when 'This helped' checkbox is checked and other user access the same record, they can't see the checkmark. How do I fix this? Thank you
client script is not working and copying the variables from incident to submit a ticket not
I have client script which should be copying the incident variables to the submit a request variables like short description and description once the incident ticket is converted in to the request here the client script is not working and copying the...
pause the flow in flow designer
Hi team, In my flow designer, i have 5 catalog tasks and all need to be created at once based on my use case.I want my flow to be paused until all the catalog tasks are completed. Can anyone tell me how this can be achieved via flow designer
Issue with UI Action
My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script? @Ankur Bawiskar @Dr Atul G- LNG
Resolved! How to filter Incident records based on Priority in Business Rule
Hi Community,I’m working on the Incident table and I want to filter records based on Priority and Shows records assigned to only loged in user.BR:(function executeRule(current, previous /*null when async*/) {current.addQuery("active", true);current.a...
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Hello,When this helped checkbox is clicked on an incident and other users open the same incident, they can't view the checkmark. Is there a way to fix this so other users can also view the checkmark?
Client Script that checks a variable has been field in if users tries to assign it to a group
Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...
