Assigned to should only be assesible to the user if he is the member of current assignment group

[Susmitha1625]

Hi People,

I have a request, On the Incident Form, the 'Assigned to' field should be accessible to the user only if he is a member of the current Assignment Group or make it read-only otherwise. I've tried to use the OnLoad Client Script but, it's not working for the newly opened records (before submitting a new incident) and also there is a delay of a few seconds after the form loads for the script to execute. Due to the delay, though the user is not a member of the group he's able to access Assigned to and fill in the data, and then the field is turning read-only. I'm adding my scripts Please help me.

Client Script

function onLoad() {

    var assignmentgroup = g_form.getValue('assignment_group');

    var ga = new GlideAjax('UserProtectionAssignedto');

    ga.addParam('sysparm_name', 'incidentassignedto');

    ga.addParam('sysparm_group', assignmentgroup);

    ga.getXMLAnswer(generateassignedto);

    function generateassignedto(answer) 

        if (answer == 'true') {

           g_form.setReadOnly('assigned_to', false);

        } else {

            g_form.setReadOnly('assigned_to', true);

        }

}

SCRIPT INCLUDE:

var UserProtectionAssignedto = Class.create();

UserProtectionAssignedto.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    incidentassignedto: function() {

        var groupname;

        var assignmentgroup = this.getParameter('sysparm_group');

        var group = new GlideRecord('sys_user_group');

        group.addQuery('sys_id', assignmentgroup);

        group.query();

        if (group.next()) {

            groupname = group.name;

            var gr = new GlideRecord('incident');

            gr.query();

            while (gr.next()) {            

            if (gs.getUser().isMemberOf(groupname) ) {

                    return true;

            }

            }

        }

    },

    tyUserProtectionAssignedtoe: 'UserProtectionAssignedto'

});

[Eswar Chappa · Accepted solution]

Hi @Susmitha1625 find the below Communiy article which will help you with your Use case:

https://www.servicenow.com/community/now-platform-forum/need-to-make-assigned-to-readonly-based-on-l...

Thanks & Regards,

Eswar Chappa

Mark my answer correct and Helpful if this helps you 😀

[Eswar Chappa]

Hi @Susmitha1625,

Can you please mark it as Helpful as well. As it helped you 

Thanks & Regards,

Eswar Chappa