Hi @rjose1
This may not be an ideal use case, but if you still want to proceed, you have a few options:
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Use an Assignment Rule
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Use AWA (Advanced Work Assignment), where the system assigns records to users based on their skills—this is the recommended approach
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Alternatively, use Flow Designer to assign the record to a specific user
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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