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06-26-2025 05:58 AM
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06-26-2025 06:00 AM
Hi @rjose1
This may not be an ideal use case, but if you still want to proceed, you have a few options:
-
Use an Assignment Rule
-
Use AWA (Advanced Work Assignment), where the system assigns records to users based on their skills—this is the recommended approach
-
Alternatively, use Flow Designer to assign the record to a specific user
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
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06-26-2025 06:00 AM
Hi @rjose1
This may not be an ideal use case, but if you still want to proceed, you have a few options:
-
Use an Assignment Rule
-
Use AWA (Advanced Work Assignment), where the system assigns records to users based on their skills—this is the recommended approach
-
Alternatively, use Flow Designer to assign the record to a specific user
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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06-26-2025 06:05 AM
Hi @rjose1,
This is not recommended approch to assigning Incidents but it is possible in following ways:
You can assign Task extended table records using Assignment Rules depending on certain conditions.
Either this or AWA (Advanced Work Assignment) would be good.
Regards,
Ehab Pilloor