Assignment group in the incident form auto-populate based on the location in the record producer

NishaB
Tera Expert

Hi,  

I want to create a record producer. I'm attaching the wireframe here. This is my requirement.

 

1. I have created some demo users and set their locations as India, US, LATAM and Turkey.In the record producer,  in the Open on behalf of the user field, I will give a user who is affected with an issue. The location field in the record producer is dynamically populating based on the open on behalf of the user field. If the location field is populating with values India, US or LATAM I want the assignment group to be auto-populated with the group IT-EXPERIENCE. But I tried many methods and I didn't get it. Please help me on this. 

2. If location field in the record producer is dynamically populated with Turkey, then another field is visible called Issue belongs to . It has 4 choices, IT, Lab, ServiceDEsk, SDE. If the location is dynamically populated with Turkey and if I select IT from the Issue belongs to field, then the assignment group in the incident has to be auto-populated with Turkey IT. Similarly, if the location is dynamically populated with Turkey and if I select Lab from the Issue belongs to field, then the assignment group in the incident has to be auto-populated with Turkey Lab.

 

How to do this? I'm trying this for a long time.

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