Auto populate assignment group and assigned to

[NARASIMHA REDD5]

Two requirements:

1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to.

2)the particular group should have access to create request from portal and read access from backend but not write access.

Thanks in advance for the responses

[Dr Atul G- LNG]

Hi @NARASIMHA REDD5 

1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to.

Atul : For 1st part, you can use the client script or better to use the assignment look up / assignment rule. 

For 2nd part, you can use client script, to dot to reqested for. manager.

2)the particular group should have access to create request from portal and read access from backend but not write access.

Atul: ACL is required for this, but I doubt we can restrict the backend / native view.

[NARASIMHA REDD5]

Could you please provide code?

[Dr Atul G- LNG]

Hi @NARASIMHA REDD5 

Baseline

https://www.servicenow.com/community/developer-forum/onload-client-script-to-populate-assigned-to-am...