Auto populate assignment group and assigned to

NARASIMHA REDD5
Tera Contributor

Two requirements:

 

1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to.

 

2)the particular group should have access to create request from portal and read access from backend but not write access.

 

Thanks in advance for the responses

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @NARASIMHA REDD5 

 

1)Once request created then based on category and sub-category auto fill the assignment group (in this group all managers available) and based on 'requested for' field the manager should populate on assigned to.

 

Atul : For 1st part, you can use the client script or better to use the assignment look up / assignment rule. 

For 2nd part, you can use client script, to dot to reqested for. manager.

 

2)the particular group should have access to create request from portal and read access from backend but not write access.

Atul: ACL is required for this, but I doubt we can restrict the backend / native view.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Could you please provide code?

Hi @NARASIMHA REDD5 

 

Baseline

 

https://www.servicenow.com/community/developer-forum/onload-client-script-to-populate-assigned-to-am...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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