Autopopulate assigned_to field on incident task table

[Unic0rns]

Hi There,

If Major Incident State field is accepted on incident form then whoever promoted the incident to Major Incident that means "Promoted By" field from a incident table should be auto populate as "Assigned To" field on related child incident tasks that gets created through flow defined. 

In the flow all the other values are populating properly except "Assigned To" field. 

I'm setting "Opened By" field as well same as "Assigned To" and its working fine. I'm not sure what is the issue with Assigned To. When I tested the flow its showing value in the flow execution but not on actual record.

Any help would be greatly appreciated.

[Gangadhar Ravi]

does that field have value in list view ? and anything in history of that record ?

[Unic0rns]

It does not have value in the list view and there is no record in history as well.

[Unic0rns]

There must be something restricting the field from auto populating. I have checked existing BR, ACLs, client scripts but did not find anything.

[James Chun]

Hi @Unic0rns,

I am assuming that the Assignment group field is populated as well.

Did you make sure the assignee is member of the group?

Cheers

[Unic0rns]

Yes assignment group is populated through flow and assignee is member of that group.