ServiceNow PDI: OLA Is Not Attaching to an Incident

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Hi Community,

I am practising SLA and OLA configurations in my ServiceNow Personal Developer Instance (PDI).

I created an SLA definition named "Email Service Resolution SLA" with the following configuration:

• Type: SLA

• Target: Resolution

• Table: Incident

• Duration: 4 hours

The SLA is successfully attaching to incidents. I have also tested its start, pause, resume, and stop behaviour.

I then created an OLA definition with the following configuration:

• Name: Internal Support Team OLA

• Type: OLA

• Target: Resolution

• Table: Incident

• Duration: 2 hours

• Active: True

• Start condition: State is New

However, the OLA is not appearing in the incident's Task SLAs related list, while the SLA is attaching successfully.

Could you please explain what additional configuration or troubleshooting steps are required for an OLA to attach to an incident in a PDI?

Thank you for your help!