Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Creating Problem Within an Incident

Hello All,For the record, we are on Xanadu P3 HF1 I have a user that questioned the operation of creating a Problem from the context menu while in an Incident ticket. When you click on "Create Problem" while within an Incident, a message stating that...

LarryFromMD by Tera Contributor
  • 539 Views
  • 3 replies
  • 0 helpfuls

Resolved! Simulator instance

I am having a challenge in completed and validated the Report Task simulator,I am following all the steps and doing everything correctly but the task fails to validate. what is it that i need to do, i have made more than 50 times, no luck and its alm...

PhillemonBS by Tera Contributor
  • 663 Views
  • 8 replies
  • 1 helpfuls

Reporting Task

I am unable to validate the reporting task, i followed all the right steps till the end, the task appears the same as the one requested but when validating i fail.  this is what appears on my task but still can't get ahead with the validation  

PhillemonBS_0-1740368536207.png PhillemonBS_1-1740368622436.png
PhillemonBS by Tera Contributor
  • 235 Views
  • 2 replies
  • 0 helpfuls

Instance

Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...

PhillemonBS_0-1740338224696.png
PhillemonBS by Tera Contributor
  • 187 Views
  • 1 replies
  • 0 helpfuls

Month Wise Incident Counts (Table View)

I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...

chinthaka by Tera Contributor
  • 1366 Views
  • 4 replies
  • 0 helpfuls

Incident resolved via Automation

Hi, We want to capture the automation status on an incident whether incident was resolved fully via automation, partially automated, manual etc.I want to understand, what field should be used to capture this status ?

AnjnaN by Kilo Contributor
  • 457 Views
  • 4 replies
  • 1 helpfuls