After applying report_admin role, user is not able to edit report.I have checked acl also, i didn't see anything is restricting it.they are able to edit incident tabel report but task related not able to edit.
An attachment on incident can be added or removed only by admins or Incident managers or users present on Assigned to field on the incident form
I want report at what exact time an INC got assigned to particular group want to know the timing(time frame) of the incident, is assigned to group thanks in advance
Hello Supporters,When we submitted one form(Record producer) in ASPEN dev. ticket is created in prod along with dev.We observed this is happened SOAP integration based one outbound HTTP log. but we unable to found the end point in instance. could you...
Hi All, First, thanks for extending the supporting and helping each other as a community. Appreciate it. My Question: We are working on getting Major Incident Management Workbench communication and looking to see how to send the email as (Send As/Fro...
how to hide the USD text from the currency field on the form
task and trigger id is empty for existing tickets even after the trigger conditions are given for new tickets the task and trigger id is displaying
In the Native View, the Remove button is not appearing for Incident and Change Requests that are linked to a Problem. This prevents users from being able to unlink or remove these associated records directly from the Native View.The Remove button is ...
Good day all, I'm looking to make it easier to "subscribe to a CI" from an Incident or Change form instead of going to the CI itself. I would like to stay away from a form button UI Action. I'm ultimately looking for a button similar to the small "...
I am unable to find accessibility icon in the tiny mce editor plugin
We are planning to integrate solar winds with ServiceNow but we are not using event management. what will be the best way either Using ServiceNow Apps or Native methods using Webservices.
Hello team, I am not able to see reopen button under actions of incident in esc portal.we can only see close action even though reopen action has been declared in oob script line 41.
What is the Formula in Form Builder
Hi @Ankur Bawiskar Hope you doing good!! In the service operation workspace, if I create a new incident after creating the incident, the email will be triggered. After trigger the email, I navigate to reply, reply all and forward button, but that but...
Hi Folks, I'm curious about some examples and feedback on how your agents are working with CI fields in your INC setup.Trying to remodel current process a bit and it would be great to hear what works and what not. Here's my questions (please not I in...
