Resolved! How to make a report for incident for specific OLA?
How to make a incident report for specific OLA?Can we dotwalk the specific OLA?
Forum Posts
Need to make a specific variable editable on the variable section of incident in service portal
Hi All, I have a specific requirement where when an incident is submitted through a record producer and in the portal when you open the incident created, you will see under the details tab all the selections users had made to the variables. Now I wan...
Lookup Using List Issue in ServiceNow PDI
The lookup for incidents, problems, and changes is not appearing. When selecting these options, they do not open, and the dropdown for these fields is not showing up either.I have tried releasing the instance and tried with new instance. Still this i...
Order Guide field on Incident records - how to populate?
By default <it seems> when submitting a Catalog Item request that is part of an Order Guide --> The resulting RITM record is populated with the Order Guide field appropriately (with the name of the order guide used for the submission). However, when ...
Incident Informations for Employees
Hello,how i can displays more Informations from a specific incident in the esc for the employee. In our Configuration he get only displayed the short_description and nothing else. Best regardsJustin
Resolved! SLA Incident - need to knom best Practice.
Hi all, I have some question about SLA and the best practice. 1- SLA on Incident or on Case ?Some incidents are created from case.For these incidents, the SLA must start from the case creation date. What is the best solution:- Update the incident cre...
Resolved! How to filter the service offering lookup includes the following information in alphabetical order.
Hi Team, On incident form,there is a service offering fields , Then I see that the Service Offering choices are filtered to match the location or any of its parent locations and that the choice (typeahead / auto complete) lookup includes the followin...
Resolved! employee center catalog submission page
Hi team. whenever we submit a catalog item, before submitting a 'request confirmation' the requested for is comming as the current logged in user. If we want to autopopulate it based on some catalog item , can it be done or will that will be a glob...
Compose on Incident communication Task
I'm working on enabling Incident communication plans and created Incident communication tasks. Tasks are created however when I click on compose I get below error on SMS tab. We have Notify enabled and I made sure the property is also set "com.snc.ia...
How to create a report on calculation bases
required to create one report on the Change request table with following below calculation, is it possible ? Number of emergency changes in the month divided by the total number of changes in the month multiplied by 100. Please suggest.
How to make related list visible if no record is added to that related list
Hello all, I want to make the 'Attached Knowledge' and 'Incident Task' related lists available on the incident form when I create a new incident record. These related lists become visible only after I add a knowledge article or create a new incident ...
Need to update Incident field based on sla business percentage
Hi,I need to update incident field when incident resolves check the SLA business percentage , if less than 100% update the field with yes else no.Tried creating a before update business rule on incident table but not working(function executeRule(cur...
Resolved! Show related Incidents is not woking for some user's
The Show related Incident on the Incident table is not showing the data for the some user's. I have checked in the DEV and QA it is working fine. In Prod it is working fine. The no changes were made related to Show related Incidents icon in any envir...
need to create multiple change on incident
hi Team,When I am working to resolve an incidentThen I am able to create more than one change to fix the incident and I am able to see all these changes in the work notes section of the incident record. How to achieve this.Regards,Abhilasha G T
Proactive Problem Management
Hi Everyone,Could anyone here suggest how to identify recurring incidents or proactive problems in servicenow when CI’s are generic.Will really appreciate any suggestions or advice. Thanks & Regards
