Hi. I have a question about best practices regarding Parent/Child Incidents and how a Service Desk should handle these tickets during outage situations.Let's pretend there is a WIFI issue and as a result, 50 different people report this issue to the...
Hi Everyone,We need to customize the Global Search result display for Incident records in ServiceNow. Currently, when a user searches for an incident (e.g., "INC0010170"), the result card shows default fields such as Number, Opened, Priority, State,...
Hi Everyone,There is a dashboard in our client’s instance that includes a report titled "Open Incident". When clicking on this report, it navigates to the incident list view, which is filtered by:Active = true and State is not Resolved or ClosedHowe...
Hi All, In agent workspace, We have a functionality that one of the field appears on form when a button is clicked. Now the requirement is to make this button disappear once it is clicked. Please suggest on how this can be done.
I need to create a view in incident form so that only ITIL users can access that view, how can I do it?
Hey,I’m looking for a detailed, step-by-step procedure on how to build a similarity-based solution—specifically within the Agent Assist framework. I want the guide to include how to define the solution, create recommendations, and also how to identif...
Hi All,I have a requirement to use create request ui action on incident form on click of which user should redirect to service portal and specific catalog item which they wants to raise a request from the incident. I am trying to use oob ui action "C...
Hi All,I am unable to activate the flow because of below error.INVALID_CHARACTER_ERR: An invalid or illegal XML character is specified.I am not sure where is the issue as we don't have any step no. to check which step has the issue. Could you please ...
Is it possible to show "pop up messages or alert messages" at the top of the catalog form through workflow approval stage?
I have a field called "Test1" which is a string field, and I am capturing it in Activities, so when we are modifying fields, it is getting captured in Activities, but when we make it empty and save the form, then also it is getting captured as "[Empt...
Hello, this question is about CMDB Staleness rules and how they impact reporting on existing old and closed INC, REQ, CHG, PRB, TASK records. Does anyone have insight as to how the following scenarios are usually tackled in the system/what have you s...
Unable to Login
Please refer attachments for better understanding can see location before incident creation but cannot after creating incident add a reference qualifierBasically bring the locations associated with this domain onlyjavascript:'sys_domain=' + cur...
How to configure activity stream to service operation workspace
Hi all, We use the following Script Include that is used to return reference qualifier for Categorization field (We have a customized table to store Categories). On the Category form there is a glide-list field called "Show for these countries" (u_lo...
