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Reference Qualifiers

Hello,I have a catalog item with two fields:• “Related Application” (backend name: application_name)• “Select the Subscription where the VM needs to be restored” (backend name: requried_subscription_name)I want the value from application_name to auto...

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vallabha180 by Tera Contributor
  • 487 Views
  • 3 replies
  • 0 helpfuls

Servicenow Tips and tricks

he ServiceNow interface is straight-forward and somewhat intuitive to use; after a few days of navigating around you know enough to get things done, and that's where most people stay at least for a while. Over time you pickup tricks and shortcuts, ty...

ShreyasG by Tera Contributor
  • 1451 Views
  • 2 replies
  • 5 helpfuls

Reference field Not populating when selecting

Hi All,We have a reference field on our incident form to select a parent incident.   When we select the magnifying glass it brings back a list of records as expected, however if you select a number it does not populate it in the field but when I clic...

spullavarth by Tera Contributor
  • 937 Views
  • 10 replies
  • 0 helpfuls

Due dates in Incident tickets

Is there a way to add due date to incident tickets placed on HOLD ? This will allow us to run reports based on due dates and prevent further aging tickets placed on HOLD.

Xi8732 by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

New requirement on State field

On Incident form, state field should contain its successive value only. eg. If Incident has "In Progress" State than only "On Hold" will be visible.    If "On Hold" than "Resolve"  should be visible. At last when Incident is in "Resolved" state all v...