Timer field on Incident form to start on submission of form

[AmenaA]

REQUIREMENT: How to have the Timer start on the submission of the incident form

Thanks in Advance

[Dr Atul - LNG]

That is a good customization, OOTB this field work as soon as the form is loaded and if you want to put as per conditions it is customization and can increase technical debt.

[Community Alums]

Hi @AmenaA ,

As Atul said, the timer starts as soon as the task is created/displayed OOTB.

If you want to put some logic around it then you can refer to the below post-

https://servicenowguru.com/system-ui/pausetoggle-time-worked-field/

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar