Timer field on Incident form to start on submission of form

AmenaA
Giga Guru

‎07-13-2024 09:07 AM - edited ‎07-13-2024 09:18 AM

AmenaA_0-1720886547595.png

REQUIREMENT: How to have the Timer start on the submission of the incident form

 

Thanks in Advance

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎07-13-2024 09:11 AM

That is a good customization, OOTB this field work as soon as the form is loaded and if you want to put as per conditions it is customization and can increase technical debt.

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Community Alums
Not applicable

‎07-13-2024 03:47 PM

Hi @AmenaA ,

 

As Atul said, the timer starts as soon as the task is created/displayed OOTB.

 

If you want to put some logic around it then you can refer to the below post-

https://servicenowguru.com/system-ui/pausetoggle-time-worked-field/

 

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!


Thanks & Regards,

Sanjay Kumar

 

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