Button visibility for Incident states

NishaB
Tera Expert

Hi,

For the incident form, I want the buttons like 'Save' or 'Update' visible for states like New, In Progress, On Hold. And I want these buttons to be hidden on Closed state. How to do this?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@NishaB 

Don't update the OOB UI Actions.

Basically you are allowing user to Update in those states.

Then why not ensure table.None WRITE ACL is allowing update only for those states?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

NishaB
Tera Expert

Save (Except for closed - all others are visible)

Update(Except for closed - all others are visible)

Resolve(Only for In progress and Resolved- visible)

 

Create Problem - Bar Right click 

(Only for In progress and Resolved- visible)

 

How to do this? I'm stuck. How to make these UI Actions visible based on the state

 

I have to do this for 

 

Ankur Bawiskar
Tera Patron
Tera Patron

@NishaB 

Don't update the OOB UI Actions.

Basically you are allowing user to Update in those states.

Then why not ensure table.None WRITE ACL is allowing update only for those states?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@NishaB 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader