create 5 incident tasks when a incident is create

[Payal Tripathy]

When category, subcategory, item , and summary are customer, capacity, no action taken, and customer it should automatically create 5 incident tasks.

[Keshav07]

Hi @Payal Tripathy ,

You can create a business rule (after) with your own conditions.

You can use the below script :

(function executeRule(current, previous /*null when async*/ ) {

    var incidentGR = new GlideRecord("incident_task");

    for (var i = 0; i < 5; i++) {

        incidentGR.initialize();

        incidentGR.incident = current.sys_id;

        incidentGR.short_description = current.short_description;

        incidentGR.description = current.description;

        incidentGR.assignment_group = current.assignment_group;

        incidentGR.assigned_to = current.assigned_to;

        incidentGR.cmdb_ci = current.cmdb_ci;

        incidentGR.insert();

    }

})(current, previous);

If you find this helpful, Kindly accept this solution.

Thank you!

[Community Alums]

Hi @Payal Tripathy ,

Please create Before Business Rule and add below code 

    var count = 5
    gs.log("Inside BR");
    var incTaskGR = new GlideRecord("incident_task");
    for (var i = 0; i < count; i++) {
        incTaskGR.initialize();
        incTaskGR.incident = current.sys_id;
        incTaskGR.cmdb_ci = current.cmdb_ci;
        incTaskGR.description = current.description;
        incTaskGR.short_description = current.short_description;
        incTaskGR.assigned_to = current.assigned_to;
        incTaskGR.assignment_group = current.assignment_group;
        incTaskGR.assigned_to = current.assigned_to;
        incTaskGR.insert();
    }

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak