create notification when parent incident is established.

[Jenna]

When an incident is made a parent incident, we would like to send a notification. How can I do this?

[Kieran Anson · Accepted solution]

Hi,

As long as you're using the parent incident [parent_incident] field, and not the parent [parent] field available on tasks you can do the following:

When a parent incident is assigned, a BR triggers called 'Update Child Incident Count'. The parent incident child_incidents field is updated. If you want to trigger a notification, you can do so using the condition builder:

[Jenna]

Thanks for the reply Kieran, 
Yes we are using the parent incident [parent_incident] field. The issue I'm running into is I only want to send the notification once per parent incident not every time a child is added. My notification is very similar to what you suggested, but it is sending every time a child is added to the parent.

[Kieran Anson]

If you only want to send it once, you can change the second condition of 'child incidents .greater than or is. 1' to 'child incidents .is. 1' so it only triggers on change and on the 1st child incident being attached