Creation of Problem after Major incident state is resolved.

[Atchutaram]

Hi Everyone,

                        I have been working on requirement, so when a major incident is resolved a problem record should be created. Currently i wrote a after business rule  for it. But the problem ticket is not being attached to the related lists of the Major Incident and Vice versa.

Here is the code:  

var shortdes = current.short_description;
var assignment = current.assignment_group;
if (current.priority == 1 && current.state == 6 /*You can add the exact condition whatever that says the record is Major Incident.*/ ) {
var prob = new GlideRecord('problem');
prob.short_description = shortdes;
prob.assignment_group = assignment;
prob.insert();
gs.addInfoMessage(prob.number + " Problem ticket has been created through Incident Record");
}

How can i achieve this?

[Astik Thombare · Accepted solution]

Hi @Atchutaram ,

Please use below script and write before business rule instead of after as we are updating current object 

var shortdes = current.short_description;
var assignment = current.assignment_group;
if (current.priority == 1 && current.state == 6 /*You can add the exact condition whatever that says the record is Major Incident.*/ ) {
var prob = new GlideRecord('problem');
prob.short_description = shortdes;
prob.assignment_group = assignment;
var sys_id = prob.insert();
current.problem_id = sys_id;
gs.addInfoMessage(prob.number + " Problem ticket has been created through Incident Record");
}

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful." This action benefits both the community and me.

Thanks,

Astik