Delegate Surveys in ServiceNow

[Anil Karthik N]

Hi 

If incident is resolved, a survey will be triggered to the caller. If that user is having a delegated user he(delegated user) should be able to complete the survey instead of caller. Can anyone guide me how can we achieve this. 

Thanks in Advance.

[Gary Suen3]

How about set up a Business Rule when the survey was triggered, check whether the assignee has a delegate set up, and if so, change the assignee to the delegate instead? You probably need to adjust the notification setting so it's only sent AFTER this business rule is completed, not immediately after the survey was triggered.