Description Field Format in List View

TStark · ‎09-30-2024

Since the upgrade to Wash. DC we've had an issue in the formatting of the Description field. only for Projects and only in the list view. The list view of the description field replaces a line break (one space down) with a new paragraph (double space down). Has anyone else experienced this and if so did you find a solution?

Thanks!

TStark · ‎10-04-2024

From SN Support:

Most Probable Cause:
It looks like you are running into PRB1771202 - " 'Put line breaks in lists' is broken with Washington release". This issue happens when "put line breaks in lists" is enabled in Display preferences. This defect has been already fixed and available in Xanadu.

(TStark comments below not SN Support)

Resolution:

Either: 1. Wait until your upgrade to Xanadu or beyond) or 2. Instruct your users, who need an immediate resolution, to change their Display Preferences : https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/get-started/servicenow-overvi...

- TStark

View solution in original post

Sandeep Rajput · ‎09-30-2024

@TStark Please check with ServiceNow support if your description field is OOTB and no customisations have been made to it. They will either share a problem number if this is a known issue or will create a problem if they haven't already identified it.

TStark · ‎09-30-2024

Yes, I've already submitted a ticket prior to my post, but wanted to check the community to see if anyone else has had this experience. I'll post the solution here if I get one from support.

Thanks,

Mani A · ‎09-30-2024

we haven't faced this issue but you can check if any customization has been done in your instance and if not , raise a HI ticket for this issue.

hemas · ‎10-01-2024

I am facing the same issue for Work order tasks post Washington upgrade. Please let me know if you get a solution for the same.