Display VA chat icon as per user location

[si21]

Hi experts,

How can we restrict VA chat icon as per logged in user location. We have a requirement to show chat icon only for few countries.

Thanks in advance.

[Johns Marokky · Accepted solution]

Hi @si21 ,

VA chat button can be displayed using "Virtual Agent Service Portal widget" widget or Agent Chat configuration. As Virtual Agent Service Portal widget is in the verge of deprecation, it is suggested to use Agent chat configuration. Make sure you are not using both the configurations.

1) If VA is displayed using "Virtual Agent Service Portal Widget"

Enable the system property "glide.service_portal.user_criteria_enabled" and add user criteria

2) If VA is displayed using Service Portal -> "Agent Chat" configuration

we can only restrict Agent Chat button through Roles.

In this case what you can do is that you can create a custom role and give it to users based on the location (eg. create a group for users who the agent chat needs to be visible and give the custom role created and use it in the Agent Chat configuration).

Mark helpful if it helps in solving your query.

Regards,

Johns